Why are some items not found?

Possible reasons why an item can't be found include:

• You're searching on a partial phrase. The search engine returns items that exactly match each keyword. For example, searching for AB doesn't return item number AB22ZL. Use wildcard characters (such as AB%) to perform a partial match, or click on the expand search to add wildcard, stemming and fuzzy search.

• The item isn't in the catalog you're searching.

• The item isn't available to your organization, or you're not authorized to purchase the items.

• Your search didn't match a defined keyword. The catalog administrator must provide search keywords for punchout catalogs, informational catalogs and smart forms.

• The item appears only in a different language version of the catalog.