Supplier Customer Service Representative (Job Role)

Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.

Role Hierarchy

The Supplier Customer Service Representative job role directly and indirectly inherits these roles.

• Supplier Customer Service Representative

  • Attachments User

    • CRM Stage Write

  • Business Intelligence Consumer

  • Manage Supplier Contracts in Supplier Portal

  • Purchase Agreement Management as Supplier

  • Purchase Order Management as Supplier

  • Shipment Management Supplier-Facing

    • Item Inquiry

    • Payables Invoice Import Submission

      • FSCM Load Interface Administration

Duties

This table lists the duties assigned directly and indirectly to the Supplier Customer Service Representative job role.

Duty Role	Description
Attachments User	UCM application role for access to attachments using the integrated user interface or the standalone product.
Business Intelligence Authoring	An author of Business Intelligence reports as presented in the web catalog. The role allows authoring within Business Intelligence Applications, Business Intelligence Publisher, Real Time Decisions, Enterprise Performance Management and Business Intelligence Office.
Business Intelligence Consumer	A role required to allow reporting from Business Intelligence Applications, Business Intelligence Publisher, Real Time Decisions, Enterprise Performance Management and Business Intelligence Office. This role allow you to run reports from the web catalog but it will not allow a report to be authored from a subject area.
CRM Stage Write	Allows uploading CRM content to stage area on content server
FSCM Load Interface Administration	Manages load interface file for import
Item Inquiry	Queries and views items in the enterprise.
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.

Privileges

This table lists privileges granted to duties of the Supplier Customer Service Representative job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
FSCM Load Interface Administration	Manages load interface file for import	Access FSCM Integration Rest Service	Allow financials and supply chain users to access the methods associated with the Integration Rest Service.
FSCM Load Interface Administration	Manages load interface file for import	Load File to Interface	Allows file data load to interface tables
FSCM Load Interface Administration	Manages load interface file for import	Load Interface File for Import	Allows a user to load interface file for import
FSCM Load Interface Administration	Manages load interface file for import	Manage File Import and Export	Privilege to manage import and export of files.
FSCM Load Interface Administration	Manages load interface file for import	Transfer File	Allows management of file transfer from server
Item Inquiry	Queries and views items in the enterprise.	GET Product Management Index REST	Allows access to view indexed attributes.
Item Inquiry	Queries and views items in the enterprise.	Get Search View REST	Allows query of search views.
Item Inquiry	Queries and views items in the enterprise.	Manage Item Attachment	Allows access to view and manage item attachments.
Item Inquiry	Queries and views items in the enterprise.	Manage Item Catalog	Allows access to view and manage item catalogs including categories and category hierarchies.
Item Inquiry	Queries and views items in the enterprise.	Manage Item Global Search	Allows access to search for items using secure enterprise search.
Item Inquiry	Queries and views items in the enterprise.	Manage Product Management Search	Allows access to view and edit Product Management Search.
Item Inquiry	Queries and views items in the enterprise.	Manage Trading Partner Item Reference	Allows access to manage trading partner item references for items.
Item Inquiry	Queries and views items in the enterprise.	Manage Unit of Measure	Allows configuration of UOMs, UOM classes, and definition of standard, interclass, and intraclass UOM conversions.
Item Inquiry	Queries and views items in the enterprise.	View Item	Allows access to product dashboard.
Item Inquiry	Queries and views items in the enterprise.	View Item Organization Association	Allows access to view item organization assignments.
Item Inquiry	Queries and views items in the enterprise.	View Item Relationship	Allows access to view item relationships.
Item Inquiry	Queries and views items in the enterprise.	View Product Management Search	Allows access to view Product Management Search.
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.	Enable Buy Intent	Allows all actions permitted by other privileges for contracts with a buy intent. For example, granting this privilege to an individual with a view privilege permits the viewing of supplier contracts. Granting this privilege to an individual with the delete contracts privilege permits the deletion of supplier contracts.
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.	Manage Supplier Contracts in Supplier Portal	Manages supplier contracts in the Supplier Portal.
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	Create Payables Invoice by Web Service	Allows creation of Oracle Fusion Payables invoices.
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	Import Payables Invoice	Allows importing of invoices into Oracle Fusion Payables invoice interface.
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	View Payables Invoice	Allows viewing of Oracle Fusion Payables invoices without performing a search.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Acknowledge Purchase Agreement	Allows acknowledgment of purchase agreements including blankets and contracts.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Cancel Purchase Agreement	Allows cancellation of purchase agreements including blankets and contracts and allows cancellation of blanket agreement lines.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Change Purchase Agreement	Allows a procurement agent to initiate changes to an approved purchase agreement including blankets and contracts.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Create Blanket Purchase Agreement Line	Allows a procurement agent to add new lines to a blanket purchase agreement.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Search Purchase Agreement as Supplier	Allows a supplier to search for purchase agreements including blankets and contracts.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	View Purchase Agreement	Allows a user to review a blanket or contract purchase agreement.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Acknowledge Purchase Order	Allows acknowledgment of purchase orders.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Cancel Purchase Order	Allows cancellation of purchase orders including individual lines and schedules.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Change Purchase Order	Allows a procurement agent to initiate changes to an approved purchase order.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Search Purchase Order as Supplier	Allows a supplier to search for purchase orders.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	View Purchase Order	Allows a user to review a purchase order.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Create Advance Shipment Billing Notice	Allows creation of advance shipment billing notices.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Create Advance Shipment Notice	Allows creation of advance shipment notices.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Export Customer Account	Not Available
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Manage Inbound Shipment - Shipment Notice	Allows management of advance shipment notices and advance shipment billing notices through supplier portal.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Manage Scheduled Job Definition	Manage the definition of a Scheduled Job
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Inbound Shipment Details	Allows viewing of inbound shipment details.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Supplier Facing Receiving Receipt	Allows supplier to view receipts.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Supplier Facing Receiving Receipt Return	Allows supplier to view returns.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Search Trading Community Organization	Allows the search of organizations. If assigning, also assign the ability to view the trading community organization.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Upload Advance Shipment Notice or Advance Shipment Billing Notice	Allows upload of advance shipment notices or advance shipment billing notices.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	View Customer Account	Allows the viewing of customer account information.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	View Customer Account Information	Not Available
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Access Supplier Portal Overview	Allows access to supplier portal overview page.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Access Supplier Portal Overview Summary Tab	Allows access to supplier portal overview summary tab.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Download Contract for External Parties	Allows external parties such as suppliers to download the contract terms and conditions in the RTF file format.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Review Receiving Receipt Summary	Allows review of receipt summary information.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Review Receiving Transaction History	Allows viewing of the receiving transaction history for a receipt.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Contract Terms	Not Available
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Supplier Performance Report	Allows access to supplier performance reports.
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Work Confirmation as Supplier	Allows a supplier to view a work confirmation.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Supplier Customer Service Representative job role.

Business Object	Policy Description	Policy Store Implementation
Application Attachment	A Supplier Customer Service Representative can view application attachment for the purchase document categories including document and to supplier	Role: Supplier Customer Service Representative Privilege: Read Application Attachment Resource: Application Attachment
Contract	A Supplier Customer Service Representative can view contract of the supplier or the supplier site that they are representing	Role: Manage Supplier Contracts in Supplier Portal Privilege: View Contract (Data) Resource: Contract
Contract Expert Rule	A Supplier Customer Service Representative can view contract expert rule for all the business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Expert Rule
Contract Library Clause	A Supplier Customer Service Representative can manage contract library clause for all non standard clauses irrespective of business unit	Role: Supplier Customer Service Representative Privilege: Manage Contract Terms Library (Data) Resource: Contract Library Clause
Contract Library Clause	A Supplier Customer Service Representative can view contract library clause for all business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Library Clause
Contract Library Clause Folder	A Supplier Customer Service Representative can view contract library clause folder for all the business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Library Clause Folder
Payables Standard Invoice	A Supplier Customer Service Representative can manage payables invoice for all business units in the enterprise	Role: Payables Invoice Import Submission Privilege: Manage Payables Invoice (Data) Resource: Payables Standard Invoice
Trading Community Customer Account	A Supplier Customer Service Representative can view customer account for all customer accounts in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Customer Account (Data) Resource: Trading Community Customer Account
Trading Community Org Address Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Email Contact Preference	A Supplier Customer Service Representative can manage trading community org address email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Org Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community org address phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Organization Address Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Address Contact Preference	A Supplier Customer Service Representative can manage trading community organization address contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Email Contact Preference	A Supplier Customer Service Representative can manage trading community organization email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization for all organizations in the enterprise	Role: Payables Invoice Import Submission Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization for all organizations in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization party for all organizations in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Organization Phone Contact Preference	A Supplier Customer Service Representative can manage trading community organization phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Party	A Supplier Customer Service Representative can view trading community contact for all trading community persons in the enterprise except contacts created by partners.	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all people in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all people in the enterprise other than sales accounts and sales prospects.	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all resources in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all trading community persons in the enterprise except contacts created by partners.	Role: Supplier Customer Service Representative Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise	Role: Payables Invoice Import Submission Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise other than sales accounts and sales prospects.	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all resources in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Person Address Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Contact Preference	A Supplier Customer Service Representative can manage trading community person address contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community person address phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Email Contact Preference	A Supplier Customer Service Representative can manage trading community person email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Person Phone Contact Preference	A Supplier Customer Service Representative can manage trading community person phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise except partner contact relationships, or relationships created by partners	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise except partner contact relationships, or relationships created by partners	Role: Supplier Customer Service Representative Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship