1. Using Procurement
  2. What happens if I get an error accessing a supplier's site?

What happens if I get an error accessing a supplier's site?

External supplier or punchout site errors can occur when you:

  • Test a punchout catalog connection from the Create Punchout Catalog page

  • Access a punchout site from pages such as Recent Purchases, Personal Shopping List, Compare Products and Product Details

  • Shop for a punchout item after navigating through the Process Requisitions page

An error dialog is displayed and a punchout log is created when a punchout site error occurs. Click View Log on the Error dialog to display diagnostic information in the Punchout Log Details window. This information can help you or your administrator identify and correct the problem.

If you receive a message that the supplier's site isn't responding or can't be reached, something is wrong with the connection between Oracle Self Service Procurement and the supplier's site.

If you receive a message that the user name or password is incorrect, your administrator must verify the site configuration. Your administrator is notified when a connection error occurs. Try again later.

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