Resolving Issues

Registered public users can access their cases online to address code violations for which they are responsible. Users request access from the Resolve Issue page, view a summary of their cases, and initiate actions such as an appeal.

Tip: Users can request online access and manage their cases on a phone as well as on a laptop or desktop computer. The layout changes based on the device being used.

Requesting Access

Registered public users use the case ID and access number provided by the code enforcement agency to submit a request for accessing their case online. Once the agency approves the request, the case is listed in the Resolve Issue page.

Here are the steps for a registered public user to request online access to a case:

On the registered public user landing page, the user clicks the Resolve an Issue tile.
If there are no cases available for online access, the Request Access to Your Case page is displayed.
On the Resolve Issue page, the user clicks the Request Access button.

On the Request Access to Your Case page, the user enters values provided by the agency in the following fields:

Elements on the Request Access to Your Case page.
Page Element	Description
Case ID	Enter the identifier of the case as displayed in the notice.
Access Number	Enter the unique number associated to the specific case, provided by the agency.
Additional Information	Enter any detail, such as a reason for requesting access to the case.

The user clicks the Request Access button.

Agency staff such as a code technician receive the request, review, and decide to issue access or deny the request. For information on reviewing and taking action on access requests, see Using the Code Technician Worklist and Adding Responsible Parties.

Note: Agency staff decide the type of access they should issue to the requestor. Access types determine the level of control the registered users have on their cases.

Resolving Issues

After the agency staff approve the access request, registered users can view their case in the Resolve Issue page.

On the Resolve Issue page, users get a snapshot of the information regarding the cases to which they have online access. Cases can be displayed in a card view or list view, and actions such as viewing the notice document and requesting an appeal can be performed from the Resolve Issue page.

From the registered user’s landing page, registered users can access their approved cases by clicking the Resolve an Issue. The following table lists the information that registered users can use on the Resolve Issue page:

Elements on the Resolve Issue page.
Page Element	Description
	Select to request access to a case. See the previous section for more information.
	Card View: View the cases one at a time displayed on a card format. Slide the card to the left or right to view the previous or next case in the list. This is the default view of the user’s case list. List View: View all the cases in a list format. Tip: In the list view, you can use the Filter By and Sort By options to refine your case search.
Issue type and subtype	View the issue type and subtype to which the case belongs.
Case ID	View the identifier of the case that was generated at the time of case creation.
Address	View the address of the location associated to the issue.
Description	View detailed information about the issue recorded at the time of case creation.
Code Officer	View the name of the code enforcement officer inspecting the case.
Appeal By	View the last date for submitting the appeal. The Appeal option is available only if the user is viewing the case within its appeal period. The period in which an appeal can be submitted is determined by the agency using the time rules set up. See Setting Up Time Rules.
	Select to submit an appeal for the issued violation or citation. On the Appeal page, enter a reason for appeal and click Submit. Note: In the list view, the appeal option is available in the Actions menu.
Appeal Requested On	View the date on which the user submitted an appeal.
Total <amount> Due on <date>	View the total citation amount to be paid along with the due date.
Pay	Click to pay fees associated with the case.
Total Paid	View the total amount paid for the case.
Created On	View the date of case creation.
Case Status	View the status of the case: Appeal Violation Mandatory Abatement Citation Closed
	Select to open the notice in a format that is set up by your agency.
Ready for Inspection	Turn on the switch if you are ready for the inspection before the compliance date. Choose this option after you have applied all corrective actions related to the violation.
Comply By	View the last date to ensure compliance.