Working with Code Enforcement Fees and Payments

Viewing Fees and Payments for a Case

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Fees and Payments in the left panel or click the View Details link in the Fees and Payments section on the Overview page for the case.

On the Fees and Payments page, view a list of total fees, as well as a list of separate fee items. Pay button is displayed, when you have fee items due for payment. Use the Pay button to pay either all the balance amount which is due or pay only a particular fee item.

Elements on the Fee and Payments page:
Page Element	Description
Total Fees, Total Payable, Total Payments in Process, Total Paid, Balance Due, and Pay button	The top section on the page displays the consolidated details for all the fees items displayed in the grid below. You can use the Pay button, to pay the total balance due for the selected case.
Calculate Late Fee	When there are overdue fee items, a late fee is associated with them, which the responsible party has to pay. Click to calculate late fees for fee items, if any.
Fee Item	The identifier of the fee.
Fee Reference ID	The identifier of the fee.
Amount	The amount due for the fee. Note: Fee amounts are calculated based on the fee schedule set up on the Issue Subtype page. For more information, see Setting Up Issue Subtypes.
Currency	The currency in which the fees are paid.
Status	Paid Processing payment Due
Due Date	The date by which the payment must be made.
Assessed Date	The date on which the fee was assessed.
Payment Date	The date on which payment was received.
Payment Reference ID	The identifier of the payment.
Pay button	Use the Pay button, to open the Pay Fees pop-up window. From here, you can select the fee items for which you wish to make the payment.

Note: Presently the code enforcement fee module supports the configuration of only one fee item for each fee decision model. See Setting Up Fee Schedules.

Viewing Fee Item Details

Select the Code Technician Worklist tile on the Agency Springboard and click the Cases tab. Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Fees and Payments in the left panel or click the View Details link in the Fees and Payments section on the Overview page for the case.
On the Fees and Payments page, select the fee item for which you want to view details.
On the Fee Item Details page, view additional information about the fees such as fee reference ID, description about the fee item, and department. You can edit to make changes to the fields for fee amount, status, department, assessed and due dates, as well as enter comments.

Note: Code technicians can make citation payments on behalf of the responsible party by using the I want to — Pay Citation option on the Agency springboard.

Adding an Ad Hoc Fee Item

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Fees and Payments in the left panel or click the View Details link in the Fees and Payments section on the Overview page for the case.

On the Fees and Payments page, click Add (+ button) to add an ad hoc fee item.

Elements on the Fee Item Details page:
Page Element	Description
Fee Item	Search and select a fee item. If a Fee Item is associated with a department, then the Department field gets automatically populated when you select the fee item.
Amount (USD)	Enter the amount for the ad hoc fee.
Status	Canceled Due Suspended Pending (Default selection) Fee items with a status of Pending are not added in Balance Due in the Fees and Payments page. Paid
Department	The department that calculates the fee amount.
Assessed Date	The date on which the fee was assessed.
Due Date	The date by which the payment must be made.
Comments	Add comments pertaining to this fee item.

Click Save to save the changes.

Paying Code Enforcement Fees

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Fees and Payments in the left panel.
Click the Pay button to access the Checkout page.
Note: When overdue fee items are present, the late fees for these are automatically calculated as you click the Pay button and the total amount to be paid is shown.
Click the Information icon next to the Total Amount to Be Paid to preview the fee items before making the payment.
Depending upon the agency’s payment integration setup, various modes of payment are available, such as Credit Card, Debit Card, PayPal or Cash. Choose the payment method and click the Make Payment button to access the Payment Details modal.
Verify details on the Payment Details page and click Done.
The Cash Drawer page shows the details of the transaction. Click Save to save the changes and go to the Payment Successful page.
Click the Print Receipt button to print the payment receipt.
Click the Back link to return to the Fees and Payments page.
In the Fees and Payments page, Payment Reference IDs are generated for the paid fee items. Click the link to view a receipt with details such as, receipt number and date, reference number, amount paid, item details, and payment method.

Calculating Late Fees

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Fees and Payments in the left panel.
Click Calculate Late Fee at the top of the grid.
The Calculate Late Fee pop-up window, lists only the overdue fee items. Select the fee items for which you want to calculate the late fees.
Click Submit to return to the Fees and Payments page. The page now lists the late fee, as a separate item, with the same Fee Reference ID, as its corresponding overdue fee item.