Making Payments

Applicants can pay fees online using a central payment page and checkout process. The Make a Payment page is used to list applications with fees where the applicant can review and select them before making a payment.

Applicants can access the Make a Payment page from the registered user landing page and their Applications page. Applicants can also make payments from an application's Fees and Payments page.

Contacts with application access can make payments only for individual applications from the Applications page and the application's Fees and Payments page.

Agency staff can process payments for individual applications only, from the Fees and Payments page for a specific application and the agency’s Transactions list page. When agency staff submits applications on behalf of registered users, they can see the applications on their Applications page and Make a Payment page.

For information about fees payment from the registered public user's Applications page or from the agency staff's Transactions page, see Managing Transactions.

For information about fees payment from the application's Fees and Payments page, see Working with Fees and Payments.

Viewing Fees from the Registered User Landing Page

The Make a Payment icon appears in the global header when a registered user logs in. The number of applications with fees for payment, if any, appears on the icon:

This example illustrates the Make a Payment icon showing 10 applications with fees for payment.

The number of applications as well as the amount due for the applications appears on the Make a Payment banner:

This example illustrates the Make a Payment banner.

Clicking the icon or the Make a Payment button opens the Make a Payment page, which lists the applications with fees that are awaiting payment or payment is in process.

Paying Fees on the Make a Payment Page

The system initially applies fees to the user's account when an application is submitted. Later fees may be adjusted or added. When fees for an application are due, the applicant can review and select the applications for payment on the Make a Payment page. Fees not selected for payment remain on the page.

Fee adjustments are automatically reflected on the page before checkout processing.

This example illustrates the Make a Payment page.

Here's how to use the Make a Payment page:

Page Element	Description
Select All/Deselect All	Select the check box to select or deselect all applications. The check box can't be selected when the system is processing payment for an application or a condition preventing payment is applied. The Total Selected field above the grid shows the number of applications selected and the total amount due for the selected applications.
Application	Each item on the page is identified by the application number. Click the application number to open the overview page with the application summary and access to details. The type of application, such as Residential Addition, appears under the application number. If a condition to prevent payment has been applied to the application, a condition icon appears next to the application ID. For more information about conditions, see Applying Conditions to Applications.
Property	View the location of the property for the application.
Description	View a description of the application.
Amount	View the total fees for the application. Click the fee amount link to open the Fee Detail page, which shows a breakdown of the fees.
	The Balance Changed alert indicates the fees for the application have been adjusted. Adjusted fees are updated automatically before checkout processing.
Make a Payment	Click to continue to the checkout page after selecting fees for payment. For information about the checkout process, see Payment Flow Overview.

Users can't make any changes to the application and associated fees submitted for payment during processing. After the payment processing is complete, the applications are removed from the list, and the system directs the user back to the page where the payment was initiated. If there are no more fees left after a successful payment, the user is directed to their Applications page. If the payment fails, the applications remain on the Make a Payment page and can be updated or resubmitted for payment.

For information about incomplete payments, see Working with Fees and Payments.