Using the Communication Center

The Communication Center for agency staff lists all alerts, emails, notifications, and texts that have been triggered from the system and sent manually. You can also post a banner alert, send an email, notification, or text as needed, and manage communication errors.

The communications that appear in the Communication Center were sent as part of an event or action that a registered public user or agency staff performed, or that the agency staff sent to the user directly. In-application communications associated with a particular business license, permit, or planning application also appear in the Communication Center. All communication errors that occurred are listed in the error log tab, which is visible only to system administrators.

For information about creating and updating ad hoc communications in the Communication Center, see Working with Ad Hoc Communications.

You access the Communication Center by clicking the tile on the Agency Springboard or selecting Communication Center in the Navigator.

Managing Communication Errors

The error log displays the error message captured by the system as well as information about the communication. Only system administrators have access to the error log and can trace a problem back to its source. For example, if the communications server is unavailable or the attribute information in a communication template is incorrect, the system administrator can troubleshoot based on the error log information.

Select the Error Logs tab in the Communication Center to access error information. You can review these details for each error:

Page Element	Description
Transaction Reference	Displays the permit number, which is the first key name and value of the record.
Event and Template	Displays the event name and template name used in the communication.
Error Reference	Displays a system-generated reference number for the error.
Channel Type	Identifies the channel type used by the communication. For example, web form, email, notification, or text.
Error Text	Displays the error captured by the system. The message may identify the source of the error such as a problem with a template.
Created By	Lists the person who initiated the communication and when the error log entry was created.

When resolving errors related to the communication template, see information about working with attributes in Using Attributes in Communication Templates.