Tracking Issues

Public users can view a list of issues that they reported, and they can see status and other information about the issue.

Note: Although public users see the term issues, the underlying objects are incidents. Even if a case is created based on the incident, the case does not appear in the list of the user’s own issues.

To view a list of issues that they reported, public users follow these steps:

1. The user clicks the Track Your Issues button on the code enforcement landing page. This button is visible only after the user signs in.

   The Issues page appears.

2. The user reviews the following information for the issues on the list:

   Page Element	Description
   Issue ID	Displays two rows of information. The incident ID appears in the first row. The incident type and subtype appear in the second row.
   Location	Displays the address for the issue.
   Description	Displays the original issue description that was supplied by the person who reported the incident.
   Status	Displays the incident status. These are the possible incident statuses: Reported Inspection Compliance Violation Closed Duplicate Void When an incident results in a notice of violation and the creation of a case, the incident status is based on the case status. So even though the public users do not have direct access to case data, the incident status conveys information about the overall status of the issue. Note that incident statuses are less granular than case statuses. For example, if an incident is in Violation status, the corresponding case could be in any of several statuses such as Violation, Mandatory Abatement, or Citation.
   Attachments	Displays an attachment icon. Clicking the icon opens a window with a carousel view of any photos, videos, or other attachments that were uploaded as part of the original issue report.
   Reported On	Displays the date that the issue was originally submitted.

3. To view details for a specific issue, the user clicks the issue to access the Issues page.

   The Issues page has these sections:

   • A header that displays the incident ID, the issue type and subtype, and the incident status.

     If the incident was reported with the wrong issue type and subtype, and agency staff corrected this information and rerouted the issue, then the original issue gets closed and replaced by a new correctly classified issue. In this situation, the header also displays the message Rerouted to issue <new incident ID>.

     The public user doesn’t have access to the new incident, which was created by the staff member who rerouted the original incident.

   • A map that displays the issue location.

   • A Details section that shows the issue address, description, and whether the issue was reporting as posing a health hazard or public safety risk.

     If the person who reported the issue supplied their name, email, and phone, then that information also appears.

   • An Attachments section that displays a carousel view of any photos, videos, or other attachments that were uploaded as part of the original issue report.

   • A History section that displays the incident’s status history. This section lists the current and previous statuses, along with the date that the status was applied and, if applicable, the reason for the status change.

4. To return to the issues list, the user clicks the Back icon in the header.