Working with Code Violations

Agency staff view, add, and manage code violations associated with a case on the Code Violations page. You add one or more code violations to a case based on the specific code used on a violation.

In addition to the code violations included by the system based on the incident issue type, inspectors add code violations during their inspection using their mobile device.

Agency staff such as a code technician manage the code violations using the Code Violations page in case details. For more information on mobile inspections, see Overview of Mobile Oracle Municipal Code Officer.

Viewing and Modifying Code Violations

View a list of code violations that were added by the inspector and the technician, along with their corrective actions to resolve the violation.

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click View More Details for the case row you want to access.
Click Case Information and then select Code Violations in the left panel to open the list of code violations.
Expand each code violation record to view the description, corrective actions, and the actions available. Each record shows the status of the code violation:
- Open – The status of a newly added code violation.
- Canceled – The status of the code violation when the code officer removes the violation record that was added to the case from a previous inspection.
- Resolved – The status of the code violation when the code officer resolves the code violation after confirming compliance.
As agency staff you can use the Edit icon to modify the summary and descriptions for violations. You can also modify the description for corrective actions. The Description field enables you to use Rich Text formatting options for the text you enter. Use the Delete icon to delete a violation and its corrective action.

Adding Code Violations

You add code violations to a case using the Select Codes page.

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
On the Cases page, click View More Details for the case you are working with.
Click Case Information and select Code Violations in the left panel to open the list of code violations.

Click the Add button to open the Select Codes page, search, and select violations.The Selections tab shows the code violations you have selected:

Page Element	Description
Current violation and Other violations	Current violation: View a list of code violations associated with the issue subtype that was selected at the time of recording the issue or violation. Other violations: View a list of all the code violations in the system.
Search look-up	Search by entering the name of a specific code violation using the look-up. Select one or more code violations using the check boxes and click Done to include them in the case.

Page Element

Description

Current violation and Other violations

Current violation: View a list of code violations associated with the issue subtype that was selected at the time of recording the issue or violation.
Other violations: View a list of all the code violations in the system.

Search look-up

Search by entering the name of a specific code violation using the look-up.

Select one or more code violations using the check boxes and click Done to include them in the case.

Click Done to add the selected violation to the case and return to the Code Violations page.

Resolving, Removing, and Reopening Code Violations

Code technicians use the Actions menu to take actions such as Resolve, Remove from Case, and Reopen.

Select the Code Technician Worklist tile on the Agency Springboard and select the Cases tab.
On the Cases page, click View More Details for the case you are working with.
Click Case Information and select Code Violations in the left panel to show the list of code violations.

Expand the code violation record and click the three-dot Actions menu to take any of the following actions:

Element	Description
Resolve	Select to resolve the code violation.
Remove from Case	Select to remove the code violation from the case. The status of the code violation changes to Canceled. Note: You cannot delete a code violation from a case. Also note that you cannot remove a code violation that is associated with a citation. For details about deleting code violations from an inspection, see the section Using the Code Enforcement Inspection Page under the topic Using the Code Officer Worklist.
Reopen	Select to reopen the code violation from its resolved or canceled status. This option is not available if the case is in one of the statuses – Compliance, Closed, or Void.

Element

Description

Resolve

Select to resolve the code violation.

Remove from Case

Select to remove the code violation from the case. The status of the code violation changes to Canceled.

Note: You cannot delete a code violation from a case. Also note that you cannot remove a code violation that is associated with a citation.

For details about deleting code violations from an inspection, see the section Using the Code Enforcement Inspection Page under the topic Using the Code Officer Worklist.

Reopen

Select to reopen the code violation from its resolved or canceled status. This option is not available if the case is in one of the statuses – Compliance, Closed, or Void.