Reviewing Incident Lists

The Code Technician Worklist and the Incidents page display summary information about all reported incidents.

Reviewing Incidents on the Code Technician Worklist

To review incident details on the code technician worklist:

1. From the agency springboard, click the Code Technician Worklist tile.

2. Access any tab or subtab that displays incidents.

3. To report a new incident, click the Report Incident button.

4. Review the following summary information about incidents:

   Page Element	Description
   Incident	This column displays: The incident ID that is assigned based on the agency’s autonumbering rules. The incident type and subtype, separated by a hyphen. The incident status. Unclaimed incidents have a status of Reported. The date on which the incident was reported.
   Location	Displays the incident address and the incident’s district type and district. If district information is missing, a warning icon appears in its place. You can use the map to update the missing latitude and longitude information.
   Issue	Displays the incident description.
   Assigned	Displays the name of the technician or code officer to whom the incident is assigned.
   Due By	Displays the date by which the review and processing must be complete. (Processing can be scheduling an inspection, marking the incident as a duplicate, or closing the incident.) If processing is already overdue, a warning icon appears next to the date. The due date is calculated based on your agency’s time rules and the date that the incident was submitted.
   Attachments	Click the attachments icon to open a window with an carousel-style viewer for attachments. Each attachment appears as a thumbnail of an image (for pictures or videos) or a generic file type icon (such as a PDF icon).
   Actions	Click the Actions icon to quickly complete the following actions: Schedule Inspection Mark as Duplicate Reassign Release Reroute Incident Close

5. Click the incident row to access the incident details page.

   To return to the code technician worklist, click the Back icon in the banner.

   For more information about the Incident detail page, see Working with Incident Details.

Reviewing Incidents on the Incidents Page

To review incident details on the incidents page:

1. From the agency springboard, click the Incidents tile.

2. If automatic routing or autoassignment is on, choose which incidents to view.

   Page Element	Description
   Show All Types	This switch is visible to code enforcement technicians and supervisors when automatic routing is enabled. When the switch is off, these users see only their assigned incidents and other incidents in their area of responsibility, as determined by the issue types and subtype attributes for their job function. When the switch is on, the users can see all incidents, regardless of their area of responsibility.
   Show All District Types	This switch is visible only to code enforcement officers when autoassignment is enabled. When the switch is off, these users see only their assigned incidents and other incidents in their area of responsibility, as determined by the district type attributes for their job function. When the switch is on, the users can see all incidents, regardless of their area of responsibility.
   Show All Statuses	This switch is visible to code enforcement technicians and supervisors irrespective of whether automatic routing is enabled or not. By default, this switch is turned off, and the list shows only the incidents in the Reported, Inspection, Violation statuses. Turn the switch on to show all incidents including those in the Closed or Void statuses.

3. To report a new incident, click the Report Incident button.

   To report an incident from agency springboard, code enforcement staff can select Report an Issue in the I Want To field, then click Go.

4. Review the following summary information about incidents:

   Page Element	Description
   Incident ID	The incident ID that is assigned based on the agency’s autonumbering rules.
   Issue Type and Issue Subtype	The issue type and subtype for the incident.
   Status	The incident status. Unclaimed incidents have a status of Reported.
   Description	A description of the issue.
   Reported Date	The date on which the incident was created.
   Address and City	Displays the incident address and city.
   District Type and District	Displays the incident’s district type and district.
   Code Technician	Displays the name of the Code Technician, if any, assigned to this incident.
   Code Officer	Displays the name of the Code Officer, if any, assigned to this incident.
   Attachments	Click the attachments icon to open a window with a carousel-style viewer for attachments. Each attachment appears as a thumbnail of an image (for pictures or videos) or a generic file type icon (such as a PDF icon).
   Reopened	Displays a reopened icon for the incidents that were reopened.
   Actions	Displays the three-dot actions menu. This menu is not present for closed incidents. For information about the actions in the menu, see Processing Incidents.

   Note: Grids are rendered in either a condensed or expanded format based on the FSM option selection made by the agency during implementation. On the incidents list page, each agency staff member can now personalize expanded grids to display information in a manner that suits their own requirement. See Personalizing Grid Displays.

5. Click the incident row to access the incident details page.

   To return to the incidents page, click the Back icon in the banner.

   For more information about the Incident detail page, see Working with Incident Details.