Working with Appeals

Registered public users can request an appeal for the hearing decision they received on their application. They can view the details of the appeal on the Hearings page, as well as pay the appeal fees. Agency staff can request an appeal and pay the fees on behalf of an impacted user.

Security Details for Working with Appeals

This section describes important security roles, requirements, or considerations specific to working with appeals.

Primary Role	Access Description	Associated Job Roles and Abstract Roles
PSC Request Appeal	Allows registered public users to request an appeal.	PSC Registered Public User

For more information on creating roles for Oracle Permitting and Licensing, see Creating Custom Roles for Oracle Permitting and Licensing.

For more information on all the predefined security data such as abstract roles, job roles, privileges and so on, see the Security Reference for Oracle Oracle Permitting and Licensing.

Requesting an Appeal

Use the Hearings page to request an appeal:

Select the Planning Applications tile on the Agency Springboard.
On the Planning Applications tab of the Transactions page, select the application you are working with.
On the Planning Application page, click Planning Application in the left panel.
Click the Hearings link under Planning Application to view the Hearings page.
Click the Actions icon on the hearing row for which you want to appeal and select the Request Appeal option.
Note: This option is available only after a decision is taken by the hearing body and the same appears on the hearing row. You can see a text In appeal period, indicating that you can request an appeal.
Once the due date for requesting an appeal is crossed, the workflow task Hearing is updated using the Business Rules Framework configuration. For more details on workflow and framework configuration for workflow, see Using Workflow and Setting Up Update Workflow Actions.
The agency can also configure the Business Rules Framework to trigger the generation of a communication to the designated users. For more details, see Business Rules Framework Overview and Setting Up Business Rules.

On the Request Appeal page, enter details for the following fields:

Page Element	Description
Appeal Date	Choose any day within the appeal period to request an appeal. The appeal period extends from the day the hearing was scheduled to the current day.
Select Appellant	Click to search and select the appellant.
Appellant Type	Available values are Applicant and Non-applicant. Agency staff can override the default selection.
Appeal Fee (USD)	Displays the appeal fees to be paid.
Reason for Appeal	Enter a reason for the requested appeal.
Attachments	Click the Add icon to browse and select a document attachment.

Click the Confirm and Pay button, which takes you to the Checkout page to make the payment. On returning to the Hearings page, the hearing row displays a confirmation text — Appeal submitted.
The system automatically creates a new schedule with the next higher hearing body and with the schedule status – Not Scheduled and confirmation text Appealed hearing. Agents manually schedule a date for the new hearing. See the section "Scheduling and Finalizing a Public Hearing" in Working with Public Hearings.

Viewing an Appeal Request

Agency staff as well as registered public users can view the appeal requests that are created for their application.

Select the Planning Applications tile on the Agency Springboard.
On the Planning Applications tab of the Transactions page, select the application you are working with.
On the Planning Application page, click Planning Application in the left panel.
Click the Hearings link under Planning Application to view the Hearings page.
On the hearing row for which you want to view the appeal request, click the Actions icon and select View Appeal Request.
View the details of the appeal request on the Request Appeal page.

Viewing Appeal Fee Details

Once an appeal fee is paid, agency staff as well as registered public users can view the appeal fee details that are created for their application.

Select the Planning Applications tile on the Agency Springboard.
On the Planning Applications tab of the Transactions page, select the application you are working with.
On the Planning Application page, click Planning Application in the left panel.
Click the Hearings link under Planning Application to view the Hearings page.
On the hearing row for which you want to view the appeal fee details, click the Actions icon and select View Appeal Fee Details.
View the details of the appeal fees on the Fee Item Details page.