Setting Up Agency-Level Options for Business Licenses
Set up agency-level options for business licenses, including displaying or hiding business information and associated licenses from public view.
Here's how to configure agency-level options for business licenses:
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Select
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Click a row on the Agency Information tab.
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Select the Features tab.
Oracle delivers the list of offerings on the Features tab.
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Click the Options link for the Business Licenses offering.
Configuring General Settings
Administrators use the General Settings to manage the display of business information on Business Overview and Details pages for a business entity.
Page Element |
Description |
---|---|
Allow hiding business information and associated licenses from public view |
Use this switch to manage the display of business information to public users. By default, this switch is turned off. When the switch is turned on, the agency allows authorized users to hide the business and all associated business licenses from appearing on global search results for public users and Geographic Information Systems (GIS). Once the agency-level switch is turned on, the authorized users can then turn on the Hide Business from Public View switch at the business entity level, on the Business Overview and Business Details pages. For more information see, Managing Business Information. |
Configuring Pending Inspections
As part of the business license application review process, some agencies prefer to identify all required inspections and preschedule them as pending inspections. This enables applicants to view a list of all required inspections for a particular business license application. Applicants can then use the list to track and manage inspection scheduling.
Agency staff can create and manage inspections, including pending inspections, as long as the application isn't in a presubmittal or terminal status. Here are the business license application statuses in which you can create or update inspections: Submitted, Application Accepted, In Process, Inspection, or License Issued.
Applicants can only create inspections or schedule pending inspections when the business license application is in an Inspection status. Applicants can't create pending inspections.
Use the Inspections section of the Business License Options page to configure how your agency handles pending inspections.
Page Element |
Description |
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Enable Pending Inspections |
Turn this switch on to enable agency staff to create inspections with a status of Pending. This status indicates that the inspection is required for the application, but isn't ready to be scheduled yet. When this setup switch is turned on, you can work with pending inspections as described here:
The Pending tab or switch filter displays only inspections with a status of Pending. See Managing Inspections for a Business License Application, Managing Inspections for an Agency, and Viewing Assigned Inspections. |
Enable Automatic Creation of Pending Inspections |
Turn this switch on to automatically create pending inspections when a business license application is submitted. A different group of pending inspections can be created for each type of application activity: origination, renewal, and amendment applications. A pending inspection is created for each selected inspection type in the inspection group associated with the business license type of the submitted application. For more information on configuring inspection groups for automatic creation, see Setting Up Business License Types. Note: This switch is
available only if the Enable Pending Inspection switch is turned
on.
|
Requiring Inspection Comments
Agencies have the option to require inspection comments. Use the Inspections section of the Business License Options page to configure how your agency handles business license inspection comments.
Page Element |
Description |
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Required Inspection Comments |
Configure whether comments are required for permit inspections. Select an option:
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Displaying Inspection Request Dates
Agencies can configure inspection requests to display date and time fields or a date only based on the scheduling method for the inspection type.
Use the Inspections section of the Business License Options page to configure how your agency handles inspection request dates.
Scheduling Method |
Time Entry Method |
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Request |
Select from these options:
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Ready |
Select from these options:
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For more information, see Setting Up Business License Types and Requesting Inspections.
Configuring an Interactive Voice Response System
Your agency can set up an interactive voice response (IVR) system to allow registered public users to schedule business license inspections by phone. The IVR system provides for users to enter a 4-digit access code or PIN on the registration page that they'll use when they call into the system.
You must activate IVR in the agency-level options to integrate with the agency's IVR system. This option is not turned on when you initially set up your agency.
When you turn on the Enable IVR switch in the agency's options, you'll see the Enable IVR Access Code check box on the Public User Setup page. This setting determines whether an access code is required during user registration. The IVR Access Code field on the Register page and in account management is only available when you select the Enable IVR Access Code check box.
Here are the steps for configuring an IVR system in Oracle Permitting and Licensing:
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Go to the Inspections section of the Business License Options page.
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Turn on the Enable IVR switch if your agency is integrating with an IVR system.
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Go to the Public User Setup page. See Setting Up Public Users.
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In the IVR Access Code section, verify that the Enable IVR Access Code check box is selected to require an IVR access code on the Register page. Deselect the check box to hide the IVR Access Code entry field on the Register page and in account management.
For information about setting up IVR integration with Oracle Permitting and Licensing in FSM, see Setting Up a Proxy Role and User for Interactive Voice Response. For information about IVR access code entry during registration and managing access, see The Public User Registration Process and Managing Public User Accounts.