Managing Inspections for a Business License Application

The business license activity details include a consolidated list of inspections related to a business license application. As agency staff, you manage inspection activity for a business license application—including status, inspection results, and more—on the Inspections page in the activity details.

As agency staff or a registered public user such as an applicant, business owner, or contact with application access, you use the Inspections page in the activity details to view a complete list of inspections for a business license application. Go to the list of inspections in the application details to perform these tasks:

Manage inspection activity.
Access inspection details and perform actions, including request, schedule, cancel, or claim an inspection.

Tip: You can access this page on a mobile device as well as on a laptop or desktop computer. The layout and some functionality changes based on the device you are using.

Monitoring Inspection Activity

Select the Business License Transactions tile on the agency springboard.
On the Transactions – Business Licenses page, click the row for the business license application you are working with.
Click Inspections in the left-hand navigation panel of the license activity details.

On the Inspections list page, you can monitor inspection activity in these fields:

Page Element	Description
Inspection	View the inspection number that was automatically generated based on the autonumbering definition in the inspection type. Inspection types determine the scheduling method, assessment type, passing rule, rating method, scoring method, type of inspection checklist, and so on. For more information, see Setting Up Inspection Types.
Inspection Type	View the inspection type description. For example, Sign Inspection.
Required	Indicates whether this inspection type is required for the application. The agency determines which inspection types are required on the inspection group setup page or when an inspection is added by authorized agency staff.
Status	View the inspection status, which can be one of these, depending on the inspection statuses defined by your agency: Scheduled Requested Completed Canceled Pending
Property and City	View the address of the property and city associated with the inspection.
Preferred Date or Ready by Date	Displays the requested date and time for the inspection. Depending on the scheduling method used for the inspection type, either the preferred date or ready-by date is displayed. If the agency's scheduling method options are set up to show the date only for the Request or Ready scheduling methods, you won't see the time range in the Preferred Date column or the specific time in the Ready by Date column.
Scheduled	Displays the scheduled date and time for the inspection.
Completed	Displays the date and time when the inspection was completed.
Inspector	Identifies the inspector assigned to the inspection.
Result	Displays the inspection result, such as whether the inspection passed or failed. For example, a business license inspection may show an Approved result.
Reinspection	Displays reinspection information after a reinspection request has been submitted. If the inspection row is for a reinspection, this column displays the unique identifier of the original failed inspection. If the inspection row is for a failed inspection that has been reinspected, this column references the unique identifier of the reinspection.
Reinspect	Displays the Reinspect button for failed inspections. Click to submit a reinspection request.

Viewing Pending Inspections

Turn on the Filter By switch for Pending to view only inspections with a pending status.

The Pending filter switch appears only if the Enable Pending Inspections switch is turned on in the agency-level offering settings for business licenses. For more information, see Setting Up Agency-Level Options for Business Licenses.

For more information about filtering inspections in grids, see Managing Inspections for an Agency.