The Public User Registration Process

Although anonymous users can access information that is available to the general public, they must register before starting applications or performing most application-related activities.

Registration and Sign In Options — When a public user is not signed in, the account menu on the anonymous user landing page includes options for registering and signing in.

Here is a summary of the registration process:

On the landing page for anonymous users, the public user clicks the account icon and then clicks the Register menu item.
The registrant enters information on the Register page.
The registrant accepts the registration terms of use, if required.
The registrant submits registration information.
A confirmation page directs the new account holder to complete the registration process by following instructions in an email that the system sends.
The account holder clicks the link in the email to set up the account password.
The account holder submits the password to complete the registration process.
The system takes the account holder to the registered public user landing page.

To sign in again in the future, the account holder clicks the account icon in the landing page header and then clicks the Sign In menu item.

Note: Agency staff members who complete an application on behalf of a public user can submit registration information for them. A confirmation email is sent to the account email address, and the public user must still complete the registration process by clicking the provided link and setting an account password. Staff members don’t accept terms of use on behalf of users that they register. Instead, users are prompted to accept the terms when they first sign in.

This example illustrates the Register page and is described in the following table.

Entering Registration Information

Users enter the following registration information.

Page Element	Description
Hide my contact information from public view	Gives the registrant the option to hide their name and contact information when a member of the public views their applications. This question appears only if enabled by the agency on the Public User Setup page. The default answer to this question is No. You can access help for this question by clicking the question mark icon adjacent to the question. The help explains that even when the registrant's own information is hidden, the property addresses for all applications are visible to the public.
First Name and Last Name	Enter the registrant's name, which will appear on the account profile created by the registration process.
Business Name and Business Title	Enter the registrant's business name and business job title, which will be associated with the profile created by the registration process. A business name is optional, but if you enter a business name, you must also enter the registrant's business job title.
Email Address and Confirm Email Address	Enter an email address that will be associated with the registrant's account. Enter the email address again to confirm. Note: The registrant's email address is their user name or user ID. There is no separate user name or user ID to sign in. After the registrant submits registration information, the system sends an email to this address. The email contains a link that they need to complete the registration process.
Address fields	Enter the mailing address that will be associated with the registrant's account. The Country field displays US for the United States. When you enter a Postal Code, the type-ahead list shows values that include appropriate city and state combinations. After you select a value, the city and state appear as read-only fields, and two address fields appear so that you can enter the rest of the address. If you don't know the postal code, you can click the Don’t know link to display the full set of address fields.
IVR Access Code (Interactive Voice Response Access Code)	Add a 4-digit PIN that is required when public users accessing inspections for applications using the agency's interactive voice response (IVR) system. The code is masked on this page, and you can't see this code again even after registration is complete. Users who forget their code can reset it on the account management page. For information about entering a new code after registering, see Managing Public User Accounts. This field appears only if the agency enabled IVR access codes on the Public User Setup page. See Setting Up Public Users. When you enable the IVR Access Code field, help information indicates whether the IVR access code applies to permits or business licenses, or both.
Phone	Enter a phone number for the account holder. This field is optional.

After entering information and agreeing to the terms and conditions, if required, click the Register button.

Agreeing to Terms and Conditions

The Public User Setup page specifies whether public users must agree to terms and conditions. If registrants must agree, the setup page also specifies the Terms of Use definition to use during registration, and public users must accept the terms and conditions during the registration process.

When the terms of use are required, the description from the Terms of Use definition appears as a link on the Register page. Instructional text directs the user to read and accept the terms before proceeding.

To view and accept the terms, the registrant clicks the link to open a new window. The window displays the complete text of the terms followed by a check box that indicates I have read and accepted the terms and conditions. The registrant must select the check box to continue the registration process.

After the registrant accepts the terms and continues, the main Register page displays a selected agreement check box instead of instructions. The link to the detail window is still available, and the registrant can return to the window to reread the terms or rescind agreement.

Note: If the terms of use change, account holders who have already registered are required to accept the new terms. When an account holder attempts to sign in after terms have changed, a window with the new terms opens, and the user must select the agreement check box in order to continue. This occurs if a new effective-dated Terms of Use definition goes into effect, either because the agency changed the terms of use definition on the Public User Setup page, or because the definition in use has a new effective date that is after the date when the account holder most recently signed in.

Completing Registration by Resetting the Password

When the public user clicks the Register button, a confirmation page provides instructions for completing the registration process. The instructions direct the user to an email with the necessary information.

The confirmation page also provides a registration ID number for reference in case the user needs to contact the agency for help. The registration number is the user’s party ID.

These are the system actions and user steps that finalize the registration:

The system creates user account information in the Oracle Permitting and Licensing system and in the Fusion Applications system.
The system emails the user a link for completing the registration process.
The link takes the user to the Reset Password page in the Oracle Applications Cloud.

Although the page name suggests that the user is resetting a password, the user is actually creating a password for the first time.
The user enters a password and confirms it, then clicks the Submit button.
The system creates the password, completing the registration process.
The system transfers the user to the Oracle Permitting and Licensing landing page for registered public users.

The emailed link that the user clicked to access the Reset Password page includes the parameter that redirects the user to the appropriate page.