The Public User Registration Process
Although anonymous users can access information that is available to the general public, they must register before starting applications or performing most application-related activities.
Here is a summary of the registration process:
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On the landing page for anonymous users, the public user clicks the account icon and then clicks the Register menu item.
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The registrant enters information on the Create Account page.
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The registrant accepts the registration terms of use, if required.
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The registrant submits registration information.
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A confirmation page directs the new account holder to complete the registration process by following instructions in an email that the system sends.
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The account holder clicks the link in the email to set up the account password.
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The account holder submits the password to complete the registration process.
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The system takes the account holder to the registered public user landing page.
To sign in again in the future, the account holder clicks the account icon in the landing page header and selects the Sign In menu item.
Entering Account Details
Here's how to create a new account.
Page Element |
Description |
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Hide contact information from public view |
Turn on the switch to hide the registrant's name and contact information when a member of the public views their applications. This question appears only if enabled by the agency on the Public User Setup page. The default answer to this question is No. Contact information can by default be viewed by the public. Note: Even when the registrant's own information is hidden, the property addresses
for all applications are visible to the public.
|
First Name and Last Name |
Enter the registrant's name, which will appear on the account profile created by the registration process. |
Email Address and Confirm Email Address |
Enter an email address that will be associated with the registrant's account. Enter the email address again to confirm. Note: The registrant's email address is their user name or user ID. There is no
separate user name or user ID to sign in.
After the registrant submits registration information, the system sends an email to this address. The email contains a link that they need to complete the registration process. |
Phone |
Enter the country, phone number, and extension, if any. The Country field displays US for United States, and the prefix +1 appears in the Phone Number field. |
IVR access code (interactive voice response access code) |
Add a 4-digit PIN that is required when public users accessing inspections for applications using the agency's interactive voice response (IVR) system. The code is masked on this page, and you can't see this code again even after registration is complete. Users who forget their code can reset it on the account management page. For information about entering a new code after registering, see Managing Public User Accounts. This field appears only if the agency has enabled IVR access codes on the Public User Setup page. See Setting Up Public Users. When you enable the IVR Access Code field, help information indicates that you can access permit and business license information and manage your inspection schedule by phone, but you need this 4-digit access code each time. If you forget the code, you can reset it on the account management page. |
Additional Information |
Enter a business name and your business title. |
After entering information and agreeing to the terms and conditions, if required, click the Create Account button.
Agreeing to Terms and Conditions
The Public User Setup page specifies whether public users must agree to terms and conditions. If registrants must agree, the setup page also specifies the Terms of Use definition to use during registration, and public users must accept the terms and conditions during the registration process.
When the terms of use are required, the description from the Terms of Use definition appears as a link on the Register page. Instructional text directs the user to read and accept the terms before proceeding.
To view and accept the terms, the registrant clicks the Read terms of use link to open the Terms of use drawer. The drawer displays the complete text of the terms followed by a check box that indicates I have read and accepted the terms and conditions. The registrant must select the check box and close the drawer to continue the registration process.
After the registrant accepts the terms and continues, the Create Account button on the information entry page is active. The link to the terms of use drawer is still available and can be accessed to reread the terms or rescind agreement.
Completing Registration by Resetting the Password
When the public user clicks the Create Account button, a confirmation page provides instructions for completing the registration process. The instructions direct the user to check the confirmation email for relevant information.
The confirmation page also provides a registration ID number for reference in case the user needs to contact the agency for help. The registration number is the user’s party ID.
These are the system actions and user steps that finalize the registration:
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The system creates user account information in the Oracle Permitting and Licensing system and in the Fusion Applications system.
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The system emails the user a link for completing the registration process.
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The link takes the user to the Reset Password page in the Oracle Applications Cloud.
Although the page name suggests that the user is resetting a password, the user is actually creating a password for the first time.
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The user enters a password and confirms it, then clicks the Submit button.
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The system creates the password, completing the registration process.
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The system transfers the user to the Oracle Permitting and Licensing landing page for registered public users.
The emailed link that the user clicked to access the Reset Password page includes the parameter that redirects the user to the appropriate page.