Navigating to Case Details
You find detail pages in a collection that consolidates all aspects of a code enforcement case, including property information, inspections, case information, responsible parties, citations, fees and payments, case history, and more.
The case detail pages include the functionality you need to manage a case throughout its lifecycle.
To access the case detail pages:
Select the Code Officer Worklist tile on the Agency Springboard and select the Assigned Cases tab.
Alternatively, you can select the Cases tile on the Agency Springboard to view all the cases in the system.
The Cases page lists all the cases assigned to the logged in technician, including the auto-assigned ones.
Turn on the Show All Cases switch to view all the cases in the system.
Locate the case you are working with and click the View More Details button on the case row.
Navigate to case information using the links in the left panel.
The information for a case comprises these pages:
Page Name |
Description |
---|---|
Overview |
View the information highlights regarding the selected case with links to more detail. |
Timeline |
View all the Code Enforcement events associated with a particular case in a chronological order. |
Property Information |
View parcel data from the case and a map of the parcel location. |
Workflow |
View the workflow status of each task as defined by the agency using Oracle Integration Cloud (OIC). See Using Workflow. |
Inspections |
View a list of inspections scheduled for the case. You can also schedule inspections from this page. |
Notices |
View a list of notices sent for the selected case. You can also generate notices from this page. See Working with Notices. |
Communication |
View a list of correspondence regarding the progress of cases. |
Case Information |
The Case Information is a collapsible menu containing the pages for Case Details, Code Violations, Comments, Attachments, Appeal and Hearings. |
Case Details |
View a summary of the case activity. |
Code Violations |
View a list of code violations related to the case. You can also add additional code violations from this page. |
Comments |
Review or add comments pertaining to this case. |
Attachments |
View a list of files and upload or download documents on this page. |
Appeals and Hearings |
View a list of appeals and hearings that are raised for the case. |
Responsible Parties |
View the details of the party responsible for the violations leading to the case. You can also add a responsible party from this page. |
Citations |
View a list of citations issued for the case. You can also issue citations from this page. |
Fee and Payments |
Review citation fees assessed and payments due. |
Related Transactions |
Establish relationships between transactions and then perform actions such as viewing the related transaction applications. |