Processing Returned Checks

Use the Cash Drawer Payment History page to reverse a payment associated with a returned check.

Reversing or Voiding Payments

1. Select Billing and Payment > Cash Drawer Payment History page in the navigator.

2. Search for the check number and select it to view the Cash Drawer Payment Detail page.

3. Click the Reverse Payment button.

4. In the Reverse Payment modal window, select a Reversal Reason and specify if a returned check fee should be charged.

5. Click Submit.

Note: If agency payment options are configured to re-instate fees, then agency staff will see the Reverse Payment button on the Cash Drawer Payment History page. If agency payment options are configured to not re-instate fees, then agency staff will see a Void Payment button on the Cash Drawer Payment History page.

The following activities happen when agency staff reverses a payment for a check return:

• The original fee paid rows are reversed and new fee rows are created with a due status.

• A fee record is created for the returned check fee amount.

• A recovery fee record is created if the overpayment associated with the payment has been refunded. This is to recover the funds.

• A refund for an overpayment amount is voided if it is initiated, but not yet processed when the associated payment is reversed.

• The original payment record is reversed.

The following activity happens when agency staff void a payment for a check return:

• The original payment record is marked as void.

For more information, see Setting Up Agency Payment Options.