Inactivating Business Licenses

Agency staff can inactivate a business license when, for example, the business is closed or they operate on a seasonal basis.

Registered public users such as the business owner, applicant, and contacts with appropriate permissions can request to inactivate their business license, which will be reviewed and approved by the agency staff.

When a license is inactivated, all business license transactions and inspections associated with the license are canceled. Any outstanding fee amount remains unchanged, and the payment can be processed even after the license’s inactivation. If set up, the system automatically sends an email notification that the license has been inactivated.

Effect of License Inactivation on Business and Location

When you inactivate a business license, the location for which the license is issued and the business that holds the license will be automatically inactivated based on their status and associations.

The location will be inactivated if the location is not associated with any:

• Active business license and

• In-progress license in Origination activity status

Any associated in-progress business license transaction for the inactivated license will also be automatically inactivated.

The business will be inactivated if the associated location is inactivated and if there is no other active or provisional location associated with the business.

Inactivating a License

To inactivate a license, agency staff use the Inactivate action, which is available on these pages:

• Business License list page

• The license’s Overview page, and

• Licenses tab of the Business page.

Access the Inactivate action using any of the following navigations:

1. On the Agency Springboard select Business Licenses > click the Actions menu on the business license record and select Inactivate.

2. On the Agency Springboard select Business Licenses > Click the row for an application to open the Overview page. Select Inactivate from the Actions menu.

3. On the Agency Springboard select Businesses > select a business record. From the left panel, select the Licenses tab. Click Actions for the license record you want to inactivate and then select Inactivate.

Note: The Inactivate action is not available on business licenses pages when accessed using mobile devices.

1. Select the Inactivate action and enter details on the Inactivate Business License page:

   Page Element	Description
   License Information	View the business name, location, license ID, license type, and any fee due to be paid.
   Requester Name	Enter the name or search and select the name of the requester by clicking the Select Requester link. The modal page displays the applicant’s name and contacts with full access to the application. If the selected requester is an agency staff, select the check box Requester is agency staff , which is available below this field. Note: If you select the check box, the registered public user view will show the requester’s name as Staff and the rest of the requester information is unavailable.
   Requester Title	Enter the title of the requester.
   Requester email	Enter the email ID of the requester.
   Requester Phone	Enter the phone number of the requester.
   Effective inactivation date	Select the date on which the business became inactive.
   Reason for Inactivation	Select from options: Business closed Business sold Other Business moved out
   Additional Details	Enter any additional information related to the inactivation.

2. Click Continue to submit the request and return to the previous page.

After the inactivation request is approved, the process cancels all transactions and inspections related to the license and shows the license status as Inactive.

The header of the business license detail page displays a View Details link to agency staff, applicants, contacts with full access, and contacts with access to View, Pay and Print the license. Clicking the link opens the Inactivate Business License page to show the details as explained above. For applicants, contacts with full access, and contacts with access to View, Pay and Print the license, the page shows the requester name as Staff.

If there are renewal or amendment applications that were submitted before inactivating the license, the activity status of the renewal or amendment applications changes as illustrated in the following table:

Activity status before inactivation	Activity status after inactivation
Submitted Accepted In process Inspection License Issuance	Withdrawn
Pending	Void

Sending Notifications

Your agency can configure communications using the Business License Inactivated communication event to send notifications.

The inactivation communication resources and events are also registered with the Business Rules Framework. For more information about the event to be configured for sending notifications for business license inactivation, see Delivered Communication Events and Working with Communications.

The Business License Inactivated event generates a notification when the license’s status changes from Active to Inactive. The template for this event can include information about the inactivation and detail about the due fees amount. When a business license is inactivated, only the current contacts on the most recent transaction will be contacted.

Your agency determines whether the notifications are sent by email or online notification when the user logs into the Oracle Permitting and Licensing service.

Reactivating a License

Registered public users such as the business owner, applicant, and contacts with appropriate permissions can request to reactivate their inactive business license, which will be reviewed and approved by the agency staff.

To reactivate a license, applicants and agency staff use the Amend action, which is available on these pages:

• Business License list page
• The license’s Overview page, and

• Licenses tab of the Business page.

1. The amend action takes the applicant to the amendment application form for the business license type.

2. In the Amendment Information section, turn on the Reactivate License check box and in the Proposed Effective Date field, enter a date from which you want the license to be active.

3. Submit the form for approval after filling out the remaining details.

   Note: The status of the business and the location associated with the selected license will change to Provisional if they were inactive at the time of requesting the license reactivation.

4. Agency staff accepts, reviews, and approves the amendment application for reactivation.

Once the amendment application is approved for reactivation, the inactive business and the location associated with the license will also be activated. For details on amendment, see Applying for a Business License Amendment.

Agencies can configure a Business Rules Framework event to automatically send notifications once the business license is reactivated.

Agency administrators configure send communication actions in the Business Rules Framework. You use the Business License Reactivated event to configure the business rule. For details, see Setting Up Send Communication Actions.