Managing Business Licenses

When a business license application is approved, a business license record is created. The business license is distinct from the origination activity and from the business entity that holds the license.

Use the Business Licenses page to view summary information about business licenses and to access the details pages for individual licenses. The primary contact and contact who have full access to the application or have access to—view the application, pay fees, and print license—can view the application details. Contacts also see the applications they applied for themselves. See Working with Application Contacts and Setting Up Contact Types.

Agency staff can access the Transactions page by clicking the Business Licenses springboard. You can access the list page on a phone as well as on a laptop or desktop computer. The layout changes based on the device you are using.

Registered User View of Business Licenses

Registered public users can access a list of their own active business licenses. The list includes the same information as the agency-facing list of business licenses.

To access the list, a registered user clicks the Business Licenses tile on the registered user landing page.

Managing Business Licenses

To manage business licenses:

1. Select the Business Licenses tile on the agency springboard.

2. Review the following business license information:

   Page Element	Description
   License	Displays the license ID, application type, Active if the license is active, and information about the expiration date. If the license is about to expire, the expiration information additionally includes a warning icon and the number of days remaining until the expiration date.
   License Period	Displays the period for which the business license was issued and the expiration date for the license. These dates are updated for renewals.
   Business Information	Displays the business name (the DBA) and the address for the licensed location. This can be different from the name and address of the business itself. If the application indicates that the location is outside of the agency’s jurisdiction, the address of business is displayed instead of the specific location.
   Description	Displays the description from the origination application, or from the renewal or amendment if the license is renewed or amended. Applicants optionally enter a description during the application process. Agency staff can add or update descriptions on the Activity Summary page of the origination, renewal, or amendment transaction.
   Fees	Displays the total fees and remaining balance for the business license, including the license origination, renewal, and amendment transactions. When all fees are paid, you’ll see Fees Paid next to the amount.

3. Click the three-dot Action menu and select the appropriate action. If no actions are available, clicking the menu displays an explanatory message.

   Use the View Certificate option to view a business license certificate. You can also download and print this certificate.

   If no actions are available, clicking the menu displays an explanatory message.

   Action	Description
   Amend	Select this action to start the process for amending a business license. This action is not available if the license already has a renewal or amendment in progress or if the business license type is not configured to allow amendments.
   Inactivate	Select this action to start the process for inactivating the license.
   Renew	Select this action to start the process for renewing a business license. This action is available for licenses that are about to expire (as defined in the expiration rules) unless the license already has a renewal or an amendment in progress.
   View Certificate	Select this action to view the business license certicate.

   Note: You cannot renew or amend the license if it has a condition applied on the license with the rule Prevent Application Progress for license renewal or amendment. When you click the Amend or Renew button, a message appears that there are conditions applied. If you click Cancel, the message window closes without any action. If you click OK, the amendment or renewal application form opens for the user to fill in the details. When you click Submit, the form is saved with a Pending status because of the applied conditions. You can return to the form and resubmit after the conditions are resolved. For details about business license conditions, see Applying Conditions to Business Licenses.

4. To access the details for a business license, click the row.