The Public User Registration Process

Although anonymous users can access information that is available to the general public, they must be registered before starting applications or performing most application-related activities.

When a public user is not signed in, clicking the account avatar in the global header on the anonymous user landing page opens a menu that includes options for registering and signing in.

Here is a summary of the registration process:

On the landing page for anonymous public users, they click the account avatar in the upper-right corner of the page and select the Register menu item.
The registrant enters information on the Register page.
The registrant accepts the registration terms of use, if required.
The registrant submits registration information.
A confirmation page directs the new account holder to complete the registration process by following instructions in an email that the system sends.
The account holder clicks the link in the email to set up the account password.
The account holder submits the password to complete the registration process.
The system takes the account holder to the registered public user landing page.

To sign in again in the future, the account holder clicks the account avatar in the landing page header and selects the Sign In menu item.

Note: Agency staff members who complete an application on behalf of a public user can submit registration information for them. A confirmation email is sent to the account email address, and the public user must still complete the registration process by clicking the provided link and setting an account password. Staff members don’t accept terms of use on behalf of users that they register. Instead, users are prompted to accept the terms when they first sign in.

Entering Account Details

Here's how to create a new account on the Register page:

Page Element	Description
Hide contact information from public view	Turn on the switch to hide the registrant's name and contact information when a member of the public views their applications. This switch appears only if enabled by the agency on the Public User Setup page. The default answer to this question is No. Contact information can by default be viewed by the public. Note: Even when the registrant's own information is hidden, the property addresses for all applications are visible to the public.
First Name and Last Name	Enter the registrant's name, which will appear on the account profile created by the registration process.
Email Address and Confirm Email Address	Enter an email address that will be associated with the registrant's account. Enter the email address again to confirm. Note: The registrant's email address is their user name or user ID. There is no separate user name or user ID to sign in. After the registrant submits registration information, the system sends an email to this address. The email contains a link that they need to complete the registration process.
Phone	Enter the phone number and extension, if any. The country displays US for the United States, and the code field displays +1 (one) for the United States prefix.
Address	The country or region is currently displayed is United States. Enter the address information: Address Line 1 and Address Line 2: The first and second lines of the street address. City, State, and Postal Code
IVR access code (interactive voice response access code)	Add a 4-digit PIN that is required when public users accessing inspections for applications using the agency's interactive voice response (IVR) system. The code is masked on this page, and you can't see this code again even after registration is complete. Users who forget their code can reset it on the account management page. For information about entering a new code after registering, see Managing Public User Accounts. This field appears only if the agency has enabled IVR access codes on the Public User Setup page. See Setting Up Public Users. When you enable the IVR Access Code field, help information indicates that you can access permit and business license information and manage your inspection schedule by phone, but you need this 4-digit access code each time. If you forget the code, you can reset it on the account management page.
Business Name and Business Title	Enter the business name and business title for the registrant. These fields are optional.

After entering information and agreeing to the terms and conditions, if required, click the Register button. The Register button is only available after you've accepted the terms and conditions.

Agreeing to Terms and Conditions

The Public User Setup page specifies whether public users must agree to terms and conditions. If registrants must agree, the setup page also specifies the Terms of Use definition to use during registration, and public users must accept the terms and conditions during the registration process.

When the terms of use are required, the description from the Terms of Use definition appears as a link on the Register page. Instructional text directs the user to read and accept the terms before proceeding.

To view and accept the terms, the registrant clicks the terms of use link to open the terms of use drawer of the same name, which is determined by the agency. The drawer displays the complete text of the terms including a check box that indicates I have read and accepted the terms and conditions. The registrant must select the check box and click the Continue button close the drawer and continue the registration process.

After the registrant accepts the terms and continues, the Register button on the information entry page is active. The link to the terms of use drawer is still available.

Note: If the terms of use change, account holders who have already registered are required to accept the new terms. When an account holder attempts to sign in after terms have changed, a window with the new terms opens, and the user must select the agreement check box to continue. This occurs if a new effective-dated Terms of Use definition goes into effect, either because the agency changed the terms of use definition on the Public User Setup page, or because the definition in use has a new effective date that is after the date when the account holder most recently signed in.

Completing Registration by Resetting the Password

When the public user clicks the Register button, a confirmation page provides instructions for completing the registration process. The instructions direct the user to check the confirmation email. The user must click the password reset link in the confirmation email to complete the account setup.

The confirmation page also provides a registration ID number for reference in case the user needs to contact the agency for help. The registration number is the user’s party ID.

These are the system actions and user steps that finalize the registration:

The system creates user account information in the Oracle Permitting and Licensing system and in the Fusion Applications system.
The system emails the user a link for completing the registration process.
The link takes the user to the Reset Password page in the Oracle Applications Cloud.

Although the page name suggests that the user is resetting a password, the user is actually creating a password for the first time.
The user enters a password and confirms it, then clicks the Submit button.
The system creates the password, completing the registration process.
The user signs into the Oracle Permitting and Licensing landing page for registered public users to access their account.