1. Using Business Licenses
  2. Voiding Checkouts

Voiding Checkouts

Sometimes payment gateways provide a response that cannot be interpreted as fee paid or fee unpaid.

An example is: HTTP400 Bad Request: The payment system failed to provide a valid response. In such cases OPAL will not reset the fee status to Due. Agency staff will have to void checkout data to reset fees to Due manually. This action cannot be reversed, so Agency Staff should make attempts to reconcile payments online or by using the Oracle Enterprise Scheduler (ESS) payment sync job first.

Managing Checkout Transactions

  1. Select Billing and Payment > Manage Checkout Transactions page in the navigator.

  2. Search for the checkout transaction and select it to view the Checkout Details page.

  3. Click the Void Checkout button. You will get a message that this action will delete the checkout data and reset the associated fees back to Due. This action cannot be reversed.

  4. Click OK to continue.