Contents
1 Managing Public Users
- The Public User Registration Process
- Accessing Public User Account Information
- Managing Public User Accounts
2 Using Common Interface Pages and Elements
3 Code Enforcement Activities for Public Users
- The Public User Landing Page for Code Enforcement
- Reporting Issues
- Tracking Issues
- Viewing Recent Issues
- Making Code Enforcement Payments
- Resolving Issues
4 Overview of Working with Incidents and Cases
- The Issue Lifecycle
- Using the Code Technician Worklist
- Using Third-Party Integration for Incident Intake
- Overview of Automatic Routing and Autoassignment
5 Managing Incidents
- Security Details for Managing Incidents
- Reviewing Incident Lists
- Claiming and Assigning Incidents
- Processing Incidents
- Working with Incident Details
- Working with Incident Communications
6 Managing Inspections
- Security Details for Managing Inspections
- Using the Code Officer Worklist
- Reviewing Code Enforcement Inspection Details
7 Using Oracle Municipal Code Officer
- Security Details For Using Oracle Municipal Code Officer
- Overview of Mobile Oracle Municipal Code Officer
- Installing and Configuring Oracle Municipal Code Officer
- Viewing the Worklist
- Working with Code Enforcement Inspection Details
- Submitting Code Enforcement Inspection Results
8 Managing Cases
- Security Details for Managing Cases
- Reviewing and Claiming Cases
- Processing Cases
- Creating a Case
- Navigating to Case Details
- Viewing the Case Detail Overview
- Working with Case Timeline
- Working with Case Property Information
- Using Workflow
- Working with Code Enforcement Inspections
- Working with Notices
- Working with Communications
- Working with Code Violations
- Working with Comments
- Working with Attachments
- Working with Appeals and Hearings
- Adding Responsible Parties
- Working with Citations
- Working with Code Enforcement Fees and Payments
- Working with Related Transactions
9 Recording and Billing Time
10 Working with Accounting
- Generating Accounting Transactions and Journal Entries
- Viewing Accounting Transactions
- Reviewing Journal Entries
- Exporting Journal Entries
11 Working with Maps
- Overview of Delivered Maps
- Using the Map Toolbar
- Viewing Map Markers
- Using the Main Map and Explore Your City Map
- Creating Map-Based Public Notification Lists