Scheduling Automated Retry

This topic describes how to set up the Business Rules Framework to retry events and actions that don't complete successfully.

You can set up the Business Rules Framework to retry events and actions when an event fires but does not begin processing rules or when the initial action run doesn't complete successfully.

In some situation with an event, such as a momentary network outage, an event won't finish the processing required to invoke the business rules configured for that event. You can retry application-triggered and scheduled business rule events that:

• Display a state of Error or Not Available.

• Haven’t yet run any rules.

Configuring automated retry involves configuring the:

• Retry scheduled process.
• Agency-level retry options.

Setting the Retry Schedule

Set up the Action Retry scheduled process to run in the Enterprise Scheduler Service that retries actions and events.

Note:

The Action Retry job handles both events and actions.

1. Select Common > Process Monitor.
2. Click Schedule New Process.
3. On the Schedule New Process dialog, select Action Retry from the Name drop-down list.
4. Click Yes.
5. Skip the Parameters tab.

   There are no parameters for this process.

6. Select the Schedule tab, and select Using a schedule as the Run option.

   Select a Frequency, such as Daily and a start date and end date.

7. (Optional) You can specify the desired notification if needed.
8. Click Submit.

Setting the Automated Retry Limit

You set the retry limit for the automated retry feature at the agency level.

1. Select Common Setup > Agency.
2. Select your agency.
3. Locate the Business Rules Framework section on the Agency Information tab, and set the desired retry limit.

   Page Element	Description
   Automated Retry Limit	Set the number of times a failed action or event will be retried automatically. When this limit is reached, manual intervention is required. You can determine the number of times an action has been retried automatically using the Retry Count column on the Log Detail page. For more information on the logging, see Viewing Business Rule Logs.

4. Click Save.

For more information on configuring agency settings, see Setting Up Agencies.