Reviewing Incident Lists
The Code Technician Worklist and the Incidents page display summary information about all reported incidents.
Reviewing Incidents on the Code Technician Worklist
To review incident details on the code technician worklist:
From the agency springboard, click the Code Technician Worklist tile.
Access any tab or subtab that displays incidents.
To report a new incident, click the Report Incident button.
The availability of this button is determined by your administrator's settings for the Restrict Direct Incident Creation feature on the :-
If this option is turned off, the Report Incident button is available for all code technicians to report incident.
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If this option is turned on, the Report Incident button is available only to users who have the ADD_STANDALONE_INCIDENT_PRIV privilege. The button is not available for users without this privilege.
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Review the following summary information about incidents:
Page Element
Description
Incident
This column displays:
The incident ID that is assigned based on the agency’s autonumbering rules.
The incident type and subtype, separated by a hyphen.
The incident status. Unclaimed incidents have a status of Reported.
The date on which the incident was reported.
Location
Displays the incident address and the incident’s district type and district.
If district information is missing, a warning icon appears in its place.
You can use the map to update the missing latitude and longitude information.
Issue
Displays the incident description.
Assigned
Displays the name of the technician or code officer to whom the incident is assigned.
Due By
Displays the date by which the review and processing must be complete. (Processing can be scheduling an inspection, marking the incident as a duplicate, or closing the incident.)
If processing is already overdue, a warning icon appears next to the date.
The due date is calculated based on your agency’s time rules and the date that the incident was submitted.
Attachments
Click the attachments icon to open a window with an carousel-style viewer for attachments. Each attachment appears as a thumbnail of an image (for pictures or videos) or a generic file type icon (such as a PDF icon).
Actions
Click the Actions icon to quickly complete the following actions:
Schedule Inspection
Mark as Duplicate
Reassign
Release
Reroute Incident
Close
Click the incident row to access the incident details page.
To return to the code technician worklist, click the Back icon in the banner.
For more information about the Incident detail page, see Working with Incident Details.
Reviewing Incidents on the Incidents Page
To review incident details on the incidents page:
From the agency springboard, click the Incidents tile.
If automatic routing or autoassignment is on, choose which incidents to view.
Page Element
Description
Show All Types
This switch is visible to code enforcement technicians and supervisors when automatic routing is enabled.
When the switch is off, these users see only their assigned incidents and other incidents in their area of responsibility, as determined by the issue types and subtype attributes for their job function.
When the switch is on, the users can see all incidents, regardless of their area of responsibility.
Show All District Types
This switch is visible only to code enforcement officers when autoassignment is enabled.
When the switch is off, these users see only their assigned incidents and other incidents in their area of responsibility, as determined by the district type attributes for their job function.
When the switch is on, the users can see all incidents, regardless of their area of responsibility.
Show All Statuses
This switch is visible to code enforcement technicians and supervisors irrespective of whether automatic routing is enabled or not.
By default, this switch is turned off, and the list shows only the incidents in the Reported, Inspection, Violation statuses. Turn the switch on to show all incidents including those in the Closed or Void statuses.
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To report a new incident, click the Report Incident button.
The availability of this button is determined by your administrator's settings for the Restrict Direct Incident Creation feature on the :-
If this option is turned off, the Report Incident button is available for all code technicians to report incident.
-
If this option is turned on, the Report Incident button is available only to users who have the ADD_STANDALONE_INCIDENT_PRIV privilege. The button is not available for users without this privilege.
To report an incident from agency springboard, code enforcement staff can select Report an Issue in the I Want To field, then click Go.
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Review the following summary information about incidents:
Page Element
Description
Incident ID
The incident ID that is assigned based on the agency’s autonumbering rules.
Issue Type and Issue Subtype
The issue type and subtype for the incident.
Status
The incident status. Unclaimed incidents have a status of Reported.
Description
A description of the issue.
Reported Date
The date on which the incident was created.
Address and City
Displays the incident address and city.
District Type and District
Displays the incident’s district type and district.
Code Technician
Displays the name of the Code Technician, if any, assigned to this incident.
Code Officer
Displays the name of the Code Officer, if any, assigned to this incident.
Attachments
Click the attachments icon to open a window with a carousel-style viewer for attachments. Each attachment appears as a thumbnail of an image (for pictures or videos) or a generic file type icon (such as a PDF icon).
Reopened
Displays a reopened icon for the incidents that were reopened.
Actions
Displays the three-dot actions menu. This menu is not present for closed incidents.
For information about the actions in the menu, see Processing Incidents.
Note:Grids are rendered in either a condensed or expanded format based on the FSM option selection made by the agency during implementation. On the incidents list page, each agency staff member can now personalize expanded grids to display information in a manner that suits their own requirement. See Personalizing Grid Displays.
Click the incident row to access the incident details page.
To return to the incidents page, click the Back icon in the banner.
For more information about the Incident detail page, see Working with Incident Details.