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• 1 Managing Public Users
  • The Public User Registration Process
  • Accessing Public User Account Information
  • Managing Public User Accounts
• 2 Using Common Interface Pages and Elements
  • Using the Agency Springboard
  • Viewing Tasks in the Worklist
  • Using Grids
  • Personalizing Grid Displays
• 3 Code Enforcement Activities for Public Users
  • The Public User Landing Page for Code Enforcement
  • Reporting Issues
  • Tracking Issues
  • Viewing Recent Issues
  • Making Code Enforcement Payments
  • Resolving Issues
• 4 Overview of Working with Incidents and Cases
  • The Issue Lifecycle
  • Using the Code Technician Worklist
  • Using Third-Party Integration for Incident Intake
  • Overview of Automatic Routing and Autoassignment
• 5 Managing Incidents
  • Security Details for Managing Incidents
  • Reviewing Incident Lists
  • Claiming and Assigning Incidents
  • Processing Incidents
  • Working with Incident Details
  • Working with Incident Communications
• 6 Managing Inspections
  • Security Details for Managing Inspections
  • Using the Code Officer Worklist
  • Reviewing Code Enforcement Inspection Details
• 7 Using Oracle Municipal Code Officer
  • Security Details For Using Oracle Municipal Code Officer
  • Overview of Mobile Oracle Municipal Code Officer
  • Installing and Configuring Oracle Municipal Code Officer
  • Viewing Code Officer Inspection Tasks
  • Working with Code Enforcement Inspection Details
  • Submitting Code Enforcement Inspection Results
• 8 Managing Cases
  • Security Details for Managing Cases
  • Reviewing and Claiming Cases
  • Processing Cases
  • Creating a Case
  • Navigating to Case Details
  • Viewing the Case Detail Overview
  • Working with Case Timeline
  • Working with Case Property Information
  • Using Workflow
  • Working with Code Enforcement Inspections
  • Working with Notices
  • Working with Communications
  • Working with Code Violations
  • Working with Comments
  • Working with Attachments
  • Working with Appeals and Hearings
  • Adding Responsible Parties
  • Working with Citations
  • Working with Code Enforcement Fees and Payments
  • Working with Related Transactions
• 9 Recording and Billing Time
  • Security Details for Recording and Billing Time
  • Adding Time Entries
  • Assessing Fees for Time Entries
• 10 Working with Accounting
  • Generating Accounting Transactions and Journal Entries
  • Viewing Accounting Transactions
  • Reviewing Journal Entries
  • Exporting Journal Entries
• 11 Working with Maps
  • Overview of Delivered Maps
  • Using the Map Toolbar
  • Viewing Map Markers
  • Using the Main Map and Explore Your City Map
  • Creating Map-Based Public Notification Lists
• 12 Working with Reports
  • Generating Reports
• 13 Using Accessibility Features
  • Overview of Accessibility
  • Using General Keyboard Shortcuts
  • Using the Keyboard with Data Collections
  • Using the Keyboard to Work with Page Controls