Reversing or Voiding Offline Payments

Agency staff may need to void or reverse offline payments.

Use the Payment History page to void or reverse an offline payment.

Reversing or Voiding Offline Payments

1. Select Billing and Payment > Payment History page in the navigator.

2. Search for the offline payment and click it to view the Payment History Details page.

3. Click Actions and choose Reverse Payment.

4. On the Reverse payment drawer, choose a Reversal Reason and turn on the Add Return Check Fee switch to specify whether a returned check fee should be charged.

5. Click Submit.

If agency payment options are configured to reinstate fees, then agency staff see the Reverse Payment option in the Actions menu on the Payment History page.

If agency payment options are configured to not reinstate fees, then agency staff see a Void Payment option in the Actions menu on the Payment History page.

The following activities happen when agency staff reverses an offline payment:

• The original fee paid rows are reversed and new fee rows are created with a due status.

• A fee record is created for the returned check fee amount.

• The original payment record is reversed.

When agency staff voids an offline payment, the original payment record is marked as void.

For more information, see Setting Up Agency Payment Options.