Setting Up Agency-Level Email

Agency system administrators can configure agency specific sender email IDs and use them in ad hoc communications.

Use the Email Configuration page to define and manage the sender email address used in communications such as ad hoc communications from the agency.

To set up agency-level email:

1. Select Common Setup > Agency.

2. Click a row on the Agency Information tab.

3. On the Agency Information tab, scroll down and click the Email Configuration link. It will open in a new browser tab. After you are done with the page you can close that browser tab and go back to the Agency Information page.

4. In the Email Configuration page, click Add.

5. In the New email configuration drawer, enter values for the following fields:

   Page Element	Definition
   Email	Enter the email address, for example, [e-mail].
   Description	Enter a description, for example, Building Department.
   Enabled	Turn on this switch to enable the email address.
   Agency Default	Turn on this switch to make this email address the default for the agency. If you enable this switch, the following fields are disabled. These fields are used for web form response emails and other use cases: Address Type Offering Functional Category Do not enable this switch for web form responses. For more information, see Setting Up Email Addresses for Web Form Responses.
   Address Type	Based on your needs, select the email address type from the available values: Sender, Recipient, or Both.
   Offering	Select to configure email addresses for web form responses. If it is not specific to web form responses, then select Common.
   Functional Category	This option is applicable for web form response-related email address configuration.

6. Click Save.

If the agency uses the Business Rules Framework Notify on Error functionality, you must configure at least one Agency Default email enabled on the Email Configuration page which will be used as the sender email address on BRF error notification emails.

For more information, see the row for the Business Rules Framework in this topic Setting Up Agencies.

Setting Up Email Addresses for Web Form Responses

Agency staff can configure different email addresses to use in the Reply-To address for web forms.

For example, you could set up a Reply-To email address for each offering so that responses from public users are directed to a specific department.

For web form response events, in the Communication Template Details page, include the ${Webform Reply-To} attribute in the To-address. For more information, see Setting Up Communication Templates.