Reviewing Incident Lists

The Code Technician Worklist and the Incidents page display summary information about all reported incidents.

You can review incidents from any of the following pages:

• Incidents page

• Code Technician Worklist

• Code Officer Worklist

Reviewing Incidents on the Incidents Page

To review incidents:

1. From the Fusion Applications Permitting and Licensing homepage, click the Code Enforcement Incidents tile.

2. To report a new incident, click the Report Incident button.

   Note:

   The availability of the Report Incident button is determined by your administrator's settings for the Restrict Direct Incident Creation feature on the Agency Information - Agency Features page:

   • If this option is turned off, the Report Incident button is available for all code technicians to report incident.

   • If this option is turned on, the Report Incident button is available only to users who have the ADD_STANDALONE_INCIDENT_PRIV privilege. The button is not available for users without this privilege.

   See Setting Up Agencies.

3. Use the Search field to filter incidents. By default, the Active filter chip is on to display only the active incidents. You can remove the filter chip, enter a search term, such as closed or reported, and click Search. See Using Search.

4. If automatic routing or autoassignment is on, choose which incidents to view.

   Both code technicians and code officers can review the incidents list. They can view all the incidents in the system or filter to see only those relevant to their area of responsibility.

   Page Element	Description
   Relevant Types	Select this button to see only those incidents relevant to the user's area of responsibility.
   All Types	Select this button to see all incidents, regardless of the user's area of responsibility.

5. Review the following summary information about incidents:

   Page Element	Description
   Select check boxes	Use the check boxes to complete multiple reassignments for incidents. Select the check boxes for the incidents and click the Reassign Code Officer or Reassign Code Technician button.
   Incident ID	The incident ID that is assigned based on the agency’s autonumbering rules.
   Issue Type and Issue Subtype	The issue type and subtype for the incident.
   Status	The incident status. Unclaimed incidents have a status of Reported. Other incident statuses include Inspection, and Violation.
   Reported On	The date on which the incident was created.
   Issue Description	A description of the issue.
   Address and City, State	Displays the incident address, city and state.
   District Type and District	Displays the incident’s district type and district.
   Code Technician	Displays the name of the Code Technician, if any, assigned to this incident.
   Code Officer	Displays the name of the Code Officer, if any, assigned to this incident.
   Reopened	Displays the incidents that were reopened.
   Actions	Displays the three-dot actions menu. For closed incidents, View Details is the only action available. For information about the actions in the menu, see Processing Incidents.

   Note:

   Grids are rendered in either a condensed or expanded format based on the FSM option selection made by the agency during implementation. On the incidents list page, each agency staff member can now personalize expanded grids to display information in a manner that suits their own requirement. See Personalizing Grid Displays.

6. Click the incident row to access the incident details page.

   For more information about the Incident details page, see Working with Incident Details.

Reviewing Incidents on the Code Technician or Code Officer Worklist

To review incident details on the code technician worklist:

1. From the agency springboard, click the Code Technician Worklist tile or Code Officer Worklist tile.

2. Access any tab or subtab that displays incidents.

3. To report a new incident, click the Report Incident button.

   The availability of this button is determined by your administrator's settings for the Restrict Direct Incident Creation feature on the Agency Information - Agency Features page:

   • If this option is turned off, the Report Incident button is available for all code technicians to report incident.

   • If this option is turned on, the Report Incident button is available only to users who have the ADD_STANDALONE_INCIDENT_PRIV privilege. The button is not available for users without this privilege.

   See Setting Up Agencies.

4. Review the following summary information about incidents:

   Page Element	Description
   Incident	This column displays: The incident ID that is assigned based on the agency’s autonumbering rules. The incident type and subtype, separated by a hyphen. The incident status. Unclaimed incidents have a status of Reported. The date on which the incident was reported.
   Issue Type, Issue Subtype	The issue type and subtype for the incident.
   Status	The status of the incident.
   Reported Date	Displays the incident reported date.
   Issue	Displays the incident description.
   Address, City, District Type, District	Displays the incident address, city, and the incident’s district type and district.
   Code Technician, Code Officer	Displays the name of the technician or code officer to whom the incident is assigned.
   Due By	Displays the date by which the review and processing must be complete. (Processing can be scheduling an inspection, marking the incident as a duplicate, or closing the incident.) If processing is already overdue, a warning icon appears next to the date. The due date is calculated based on your agency’s time rules and the date that the incident was submitted.
   Attachments	Click the attachments icon to open a window with an carousel-style viewer for attachments. Each attachment appears as a thumbnail of an image (for pictures or videos) or a generic file type icon (such as a PDF icon).
   Reopened	Displays a reopened icon for the incidents that were reopened.
   Actions	Click the Actions icon to quickly complete the following actions: Schedule Inspection Mark as Duplicate Reassign Release Reroute Incident Close

5. Click the incident row to access the incident details page.

   To return to the code technician worklist, click the Back icon in the banner.

   For more information about the Incident detail page, see Working with Incident Details.