Working with Appeals and Hearings

Agency staff can request an appeal on behalf of the responsible party, for a violation, citation or abatement that the responsible party has received. The details of the requested appeals, their hearing schedules, and decisions can be seen in the case details — Appeals and Hearings page.

Registered public users can request appeal for their case as a responsible party, using the Resolve Issue page. Permissions to access the case is issued by the agency staff after the user requests access. For information about registered users requesting access and requesting appeals, see Resolving Issues.

Code officers such as a code technician can directly schedule hearings for a case, independent of appeals.

Viewing Appeals and Hearings

Select the Code Technician Worklist tile on the Agency Springboard and select the Hearings tab. This page lists only the cases that are appealed, with a hearing schedule. Click View More Details for the case row you want to access.

Alternatively, select the Cases tile on the Agency Springboard to access the Appeals and Hearings page. Click Appeals and Hearings in the left panel.

The Appeals and Hearings page lists all the appeals and hearings for the case:

Page Element	Description
Source	Review the details of the record: Source – Appeal or Hearing Responsible Party Date of creation
Hearing Body	Review the name of the hearing body that is assigned to the case hearing.
Hearing Status	View the status of the hearing: Not Scheduled: The hearing is not scheduled. Scheduled: The hearing is scheduled. Completed: The hearing is completed with a decision outcome.
Hearing Date	Review the date on which the hearing is scheduled.
Hearing Decision	Review the decision taken after a hearing.
Appeal Date	Review the date on which the appeal was made.
Appellant	Review the name of the responsible party.
Responsible Party	Review the name of the responsible party for the case.
Hearing Purpose	Review the purpose for which the hearing was scheduled.
Actions	Click to view the actions you can perform on the record, which are based on the status of the case – Hearing or Appeal: View Details: Select to view the additional appeal and hearing details in a drawer. View Attachments: Select to open the Attachments drawer and view the list of attachments related to the hearing with the details, such as file name and size, description and upload details. The Actions menu allows you to view more details, download, or delete attachments. Note: You can delete only the attachments uploaded by yourself. Schedule Hearing: Select to schedule a hearing by selecting a hearing body and an available date. Reschedule Hearing: Select to change the hearing date. Update Hearing Decision: Select to enter the decision made in the hearing and add corrective actions. Cancel: Click to cancel the appeal or hearing.

You can view additional hearing and appeal details by selecting the View Details option from the Actions menu.

Page Element	Description
Source	Identifies the source of the details in the drawer as either Appeal or Hearing.
Creation Date	Date on which the Appeal or Hearing was created.
Hearing details Hearing Body	The name of the hearing body that is assigned to the case hearing.
Hearing Date	The date on which the hearing is scheduled.
Hearing Purpose	The purpose for which the hearing is scheduled.
Responsible Party	The name of the responsible party for the case.
Hearing Decision	The decision made on a previous hearing.
Decision Date	The date on which a hearing decision was made.
New Compliance Due Date	The date by which the responsible party must ensure compliance.
Apply Updated Compliance Date to All Open Code Violations	View the status of this switch for the appeal or hearing. Note: You cannot turn this switch on or off from this page.
Comments	View any comments regarding the appeal or hearing.
Last Updated By	The name of the person who last updated the appeal or hearing details.
Last Updated Date	The date on which the last update to the appeal or hearing was made.
Appeal Details Appellant	The name of the responsible party.
Appeal Date	The date on which the appeal was made.
Appeal By	The date by which an appeal has to be made.
Appeal Reason	The reason for requesting an appeal.

Adding an Appeal

You can request an appeal only if there is no active appeal for the case. The time period within which you can request an appeal is determined by your administrator and is set up in the Time Rules page. For more information about time rules, see Setting Up Time Rules.

Select the Cases tile on the Agency Springboard.
On the Cases page, select Appeals and Hearings in the left panel to open the list of appeals and hearings.

Click the Add Appeal button. The New Appeal drawer opens.

Page Element	Description
Appeal Source	Identifies the source of the appeal.
Appellant	View the name of the responsible party.
Appeal Date	View the appeal date, which is the current date.
Case Status	Select the case status for the appeal from the list of available statuses. The list of transaction statuses along with each of its associated system status are set up by your administrator. See Setting Up Transaction Statuses.
Appeal Reason	Enter the reason for requesting the appeal.

Click Save. The new appeal for the case is created with a case status of Appeal, and any scheduled inspection is canceled.

Adding a Hearing

You can directly schedule a hearing for a case, without an appeal request. To add a hearing:

Access the Appeals and Hearings page.

Click the Add Hearing button to open the New hearing drawer.

Page Element	Description
Appeal Source	View the source of the appeal, which is Hearing.
Hearing Body	Select the hearing body from the available list.
Hearing Date	Select a hearing date from the available options, which is determined by the schedules of the hearing body and the agency.
Hearing Purpose	Select a purpose for adding this hearing.
Case Status	Select the case status for the hearing from the list of available statuses. The list of transaction statuses along with each of its associated system status are set up by your administrator. See Setting Up Transaction Statuses.
Appellant	View the name of the responsible party related to the case.

Click Save. The new hearing for the case is scheduled with a case status of Hearing, and any scheduled inspection is now available for reschedule on the Inspections page. If there is no scheduled inspection, then the Schedule Hearing button is available. For details, see Working with Code Enforcement Inspections.
After adding a hearing, from the Actions menu, you can select:
- Manage Attachments option to add any attachments related to this hearing.
- Reschedule Hearing option to select a new date for the hearing.
- Update Hearing Decision option to make changes to a hearing decision.

The Reschedule option is also available on the:

Code Technician Worklist: On the Hearings tab, select Reschedule from the Actions menu.
Code Officer Worklist: On the Hearings tab, select Reschedule from the Actions menu.

Updating Hearing Decision

After the public hearing is completed and the hearing body announces their decision, the assigned code technician updates the decision in the case details using the Appeals and Hearings page.

Select the Code Technician Worklist tile on the Agency Springboard and click the Cases tab.

Select the Code Technician Worklist tile on the Agency Springboard and select the Hearings tab. This page lists only the cases that are appealed, with a hearing schedule. Click Actions and select Update Hearing Decision.

You can also navigate using the case list. Select Cases on the Agency Springboard to view a list of all cases. On the Cases page, select Appeals and Hearings in the left panel to open the list of appeals and hearings.
Click the Actions button on the row of the appeal or hearing you are working with and click Update Hearing Decision.

Note:
This option is not available for a completed appeal row.

Enter the decision-related information on the Hearing Decision drawer:

Page Element	Description
Hearing Body	View the name of the hearing body assigned for the hearing.
Hearing Purpose	View the purpose for which the hearing is held.
Hearing Date	Select an available date for the hearing.
Responsible Party	View the name of the responsible party for the case.
Hearing Decision	Select the hearing decision from options set up by your administrator. Examples of decision options can be Compliance, Not in Compliance, Continue, No Outcome, and others. If you select the option related to noncompliance, you must change the status of the case in the New Case Status field.
Decision Date	Enter the date on which the hearing decision was taken.
New Case Status	Select the new status for the case from the list of available statuses. Depending on the status you select, the workflow stages and their tasks are accordingly updated. The list of transaction statuses along with each of its associated system status are set up by your administrator. See Setting Up Transaction Statuses. Note: The Update Status option is available only if your agency has enabled the Available to Manually Select as New Status option on the Transaction Status page. If the option is disabled, the case status changes are triggered only by the code enforcement workflow.
Issue New Notice of Violation	Turn on the switch to issue a new notice for violation, when violation is selected as the new case status.
Case Comply By	Displays the original date by which the responsible party must ensure compliance.
New Compliance Due Date	Select a date by which the responsible party must ensure compliance. This option appears if the new status of the case is violation, citation or abatement.
Apply Updated Compliance Date to All Open Code Violations	Turn on the switch to apply the new case compliance due date to all open code violations for the case.
New Citation Due Date	Select a date by which the responsible party must pay the citation fee. This option appears if the new status of the case is citation.
Comments	Enter any text for reference.
Code Violations	View the code violations associated with the hearing. Expand each section to view its description and the corrective action. Click the three-dot action menu to view details in a drawer.

Click Save to close the Hearing Decision drawer and show the updated records on the Appeals and Hearings page. Depending on the options selected, the status of the case changes and the workflow stages and their tasks are updated. See Using Workflow.

Also, an inspection is scheduled as needed, a citation record is created, and a notice is sent to the responsible party. See Working with Code Enforcement Inspections, Working with Notices, and Working with Citations.