Working with Code Enforcement Fees and Payments

Viewing Fees and Making Payments for a Case

The Fee and Payments page from the case details shows the details of the payments due for the case. Separate fee items are listed based on the source and type of the applicable fees. Payable amounts can include fees for case status changes such as for violation, citation, or any other case status changes.

The distribution of fee items and the associated fee for each item are determined by the fee items and schedules set up. For details, see Setting Up Fee Items and Setting Up Issue Subtypes.

You use the Pay button to open the Pay Fees drawer and make the payment.

Tip:

You can also make a payment for a case or citation from the agency springboard by selecting the Make CE Payments option in the I want to field. Registered public users can make payments for a case or citation using the CE Payments tile on their landing page.

The attributes on the case details – Fees and Payments page are updated once the payment is successful.

To view the fee details for a case and make payment:

Select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click the row for the case you want to access.
Click Fees and Payments in the left panel.

On the Fees and Payments page, view a list of total code enforcement fees, such as Total Fees, Total Payable, Total Payments in Process, Total Paid and Balance Due. You can also view the detailed list of separate fee items in the grid below.

A Pay button is displayed, when you have fee items due for payment. Use the Pay button to pay either all the balance amount which is due or pay only a particular fee item.

Page Element	Description
Total Fees, Total Payable, Total Payments in Process, Total Paid, Balance Due, and Pay button	The top section on the page displays the consolidated details for all the fee items displayed in the grid below. Use the Pay button to open the Pay Fees drawer and pay the total balance due or pay for selected fee items.
Calculate Late Fee button	When there are overdue fee items, a late fee is associated with them, which the responsible party must pay. Click to open the Calculate late fees drawer, and calculate late fees for fee items, if any.
Fee Source	Shows the source from which the fee item was generated. For example, case status change, citation, and late fee. Click the fee source link, if available. to access the View Details drawer.
Fee Item	The identifier of the fee. Click the fee item link to access the Fee item details drawer.
Fee Record ID	The unique identifier of the fee record generated for each fee item. The values are generated based on the fee autonumber rule set up on the Code Enforcement Options page. Note: The fee record ID for a late fee will remain the same as the value generated for the fee item it is applied on. See Setting Up Agency-Level Options for Code Enforcement.
Total Amount	The amount due for the fee. Note: Fee amounts are calculated based on the fee schedule set up on the Issue Subtype page. For more information, see Setting Up Issue Subtypes.
Late Fees	Displays the late fees applicable for the fee item row, if any.
Status	Shows the status of the fee payment as a badge: Paid Processing payment Due
Currency	The currency in which the fees are paid.
Due Date	The date by which the payment must be made.
Assessed Date	The date on which the fee was assessed.
Payment Reference ID	The identifier of the payment.

Note:

Grids are rendered in either a condensed or expanded format based on the FSM option selection made by the agency during implementation. On the Fee and Payments page, each agency staff member can now personalize expanded grids to display information in a manner that suits their own requirement. See Personalizing Grid Displays.

Viewing Fee Item Details

Select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click the case row you want to access.
Click Fees and Payments in the left panel.
On the Fees and Payments page, click the fee item link for which you want to view the details.
On the Fee item details drawer, view additional information about the fees, such as fee department, and comments about the fee item. You can edit to make changes to the fields for fee amount, status, department, assessed and due dates, as well as enter comments.

If the fee item has any late fees associated with it, you can see the details in the Late Fee Details section.

Note:

Code technicians can make citation payments on behalf of the responsible party by using the I want to — Pay Citation option on the Agency springboard.

Adding an Ad Hoc Fee Item

Select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click the case row you want to access.
Click Fees and Payments in the left panel.

On the Fees and Payments page, click Add (+ button) to add an ad hoc fee item.

Page Element	Description
Fee Item	Search and select a fee item. If a Fee Item is associated with a department, then the Department field gets automatically populated when you select the fee item.
Amount (USD)	Enter the amount for the ad hoc fee.
Status	Canceled Due Suspended Pending (Default selection) Fee items with a status of Pending are not added in Balance Due in the Fees and Payments page. Paid
Department	The department that calculates the fee amount.
Assessed Date	The date on which the fee was assessed. Note: The Assessed Date always displays the date on which the system had last assessed the fee. Hence, whenever the complied on date for a code violation is updated to a previous date, the fee needs to be recalculated. See the Calculating Fines for Code Violations section below for details.
Due Date	The date by which the payment must be made.
Comments	Add comments pertaining to this fee item.

Click Save to save the changes.

Paying Code Enforcement Fees

Select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click the case row you want to access.
Click Fees and Payments in the left panel.
Click the Pay button to access the Pay Fees drawer. Select the check boxes of the fee items you want to pay for.

Note:
When overdue fee items are present, the late fees for these are automatically calculated as you click the Pay button and the total amount to be paid is shown.
Click Proceed to Pay.
Depending upon the agency’s payment integration setup, various modes of payment are available, such as Credit Card, Debit Card, or Cash. Choose the payment method and click the Continue button to access the Checkout page.
Review the Checkout page, which shows the different secured payment methods available.

Note:
Only agency staff can process cash and check payments.
Select one of the payment methods for payment processing and click Make Payment.

Depending on the payment service being used, the payment steps differ.

Wait for the payment to be processed. If you navigate away from the payment service or close the browser, the payment may not be recorded.
In the Fees and Payments page, Payment Reference IDs are generated for the paid fee items. Click the link to view a receipt with details, such as receipt number and date, reference number, amount paid, item details, and payment method.

Calculating Late Fees

Select the Cases tile on the Agency Springboard to view all the cases in the system.
On the Cases page, click the row for the case you want to access.
Click Fees and Payments in the left panel.
Click Calculate Late Fee at the top of the grid.
The Calculate late fee drawer lists only the overdue fee items. Select the fee items for which you want to calculate the late fees.
Click Submit to return to the Fees and Payments page. The page now lists the late fee as a separate record with the same Fee Reference ID and its associated fee.