Setting Up Agency-Level Email

Agency system administrators can configure agency specific sender email IDs and use them in ad hoc communications.

Use the Email Configuration page to define and manage the sender email address used in communications such as ad hoc communications from the agency.

Here’s how to navigate to the agency-level email configuration:

1. When starting from Home with Ask Oracle, select Setup and Maintenance of Offerings to access the Functional Setup Manager.

2. Select Setup: Public Sector <Offering> > Functional Area: Agency Profile > Task: Manage Agencies.

3. On the Agency page, click the row for your agency.

4. On the Agency Details page, select the Email Configuration tab.

For more information about agency-level settings, see Setting Up Agencies.

Adding a Default Email

If your agency uses the Business Rules Framework to send error notifications, you must configure and enable at least one Agency Default email on the Email Configuration page, which will be used as the sender email address on error notification emails. For more information about agency-level setup of Business Rules Framework, see Viewing Business Rule Logs.

Here's how to add a default agency email:

On the Email Configuration page, click the + Add button.

In the New email configuration drawer, enter values for these fields:

Page Element	Description
Email	Enter the email address, for example, [e-mail].
Description	Enter a description of the email address.
Enabled	Turn on this switch to enable the email address.
Agency Default	Turn on this switch to make this email address the default email for the agency. If you enable this switch, these fields are disabled: Address Type Offering Functional Category They are used for web form response emails and other use cases. For more information, see the section,"Setting Up Email Addresses for Web Form Responses," in this topic.
Address Type	Select the email address type from the available values: Sender, Recipient, or Both.
Offering	Select to configure email addresses for web form responses. If it is not specific to web form responses, then select Common.
Functional Category	This option is applicable for web form response-related email address configuration.

Click Save.

Setting Up Email Addresses for Web Form Responses

Agency staff can configure different email addresses to use in the Reply-To address for web forms.

For example, you could set up a Reply-To email address for each offering so that responses from public users are directed to a specific department.

For web form response events, in the Communication Template Details page, include the ${Webform Reply-To} attribute in the To-address. For more information, see Setting Up Communication Templates.

Here's how to set up an email address for web form responses and other use cases:

Page Element	Description
Email	Enter the web form response email address, for example, [e-mail].
Description	Enter a description of the web form response email address.
Enabled	Turn on this switch to enable the email address.
Agency Default	Turn off this switch so that this email address isn't the default email for the agency. You must turn off this switch to enter information in the next fields.
Address Type	Select the email address type from the available values: Sender, Recipient, or Both.
Offering	Select the offering, such as Permits, Business Licenses, Code Enforcement, or Planning and Zoning, to configure email addresses for web form responses. If the email isn't specific to web form responses, then select Common.
Functional Category	Select "Web form" if this email is applicable to web form response-related email address configuration, otherwise you can indicate that it isn't applicable.