Setting Up Issue Intake Configuration

Set up backdating during incident and case creation, and enable AI assistance during reporting an issue.

assistance

Backdating for Cases and Incidents

Backdating during incident or case creation allows agency users to create incidents and cases with a reported date in the past, rather than defaulting to the current system date. This helps in instances, such as weekends or holidays, when incidents or cases may be reported but not entered directly into the system until the next business day.

Agencies can configure to allow backdating for incidents, cases or both during the intake process.

1. Navigate to Setup and Maintenance of Offerings > Offering: Code Enforcement > Change Feature Opt In.

2. Click the Edit icon in the Features column of the Public Sector Code Enforcement row.

3. Click the Edit icon in the Issue Intake Configuration row.

4. Select the check box next to the option to update the reported date during incident or case creation. You can select one or both options for your agency.

Enabling AI Assistance

Agencies can configure to enable AI assitance during the intake process.

1. Navigate to Setup and Maintenance of Offerings > Offering: Code Enforcement > Change Feature Opt In.

2. Click the Edit icon in the Features column of the Public Sector Code Enforcement row.

3. Click the Edit icon in the Issue Intake Configuration row.

4. Select the check box next to the option to enable AI assistance for reporting an issue.

This is an example of an Edit Features: Public Sector Code Enforcement page showing the options available for Issue Intake Configuration.