Manual Price Override - Override Default Discount

You will now have the option to decide if the Price Override (Manual Discount Amount and Manual Discount %) to be applied is: 

  • On top of the other system discounts, or
  • Exclusively on the starting price of the offer.

The Price of a simple offer can now be overridden in Shopping Cart (TMF663) and Product Order (TMF622) using this feature.

This can be enabled for a given simple offer in Launch experience. A new flag called 'Override Default Discount' is introduced. This flag will determine the behavior of the Price Override.

Overrides can be applied in 3 ways:

  1. Manual Override Price - This will be the final price of the offer.
  2. Manual Discount Amount - This discount amount will be applied on the Item price.
  3. Manual Discount % - This discount % will be applied on the Item price.

The business benefit of this feature is that the CSPs will now have the ability to provide additional discounts or price overrides as per business discretion, thereby improving customer satisfaction.

Steps to Enable

You don't need to do anything to enable this feature.

Access Requirements

Support Specialist role is required to be provisioned to manually override the price. In addition, the price overrides can also be executed using Business Logic Extensions.