Support for Multiple Business Units

A Communications Service Provider (CSP) organization can have many business units (BU) based on their regional and/or line of business that they operate upon. Having such segregations allow the CSPs to manage and operate their business needs - separated by their business units. Each BU can have its own set of catalog definitions for products and services and/or can share the common ones based on how their BU's need to operate.

Launch now supports multiple business units to share or have exclusivity for product offerings and Pricelists. You can now restrict the usage of Product offers and pricelists to a particular BU for their specific market offerings  or open it up for usage across all or share amongst a few BUs. During product offering creation the users BU would be set by default. Additionally, you could add more BUs to promote data sharing.  During bundle product offering creation the components would belong to the user BU only and will not contain components of different BU's. The same is applicable to Pricelist entity. Business unit striping does not apply for other entities such as product offering price, specifications, attributes, catalog, categories, rules, terms, initiatives and so on. These entities are common across all BUs.

Multiple BU considerations -  

  • Existing Users who do not have a BU association can view all offers and pricelists
  • New Users who need to be restricted to a BU to have BU added to user profile
  • Should you need to have a Default BU that can be added too using profile options
  • Maintain Organization to BU as 1:1
  • Users can remove the BU association to make it available for all BUs

Example - A CSP has 2 BU's BU1 and BU2. Offers and price lists can now be created for BU1 to be exclusive to BU1. Offers and price lists created part of BU2 can be made exclusive to BU2.

The following figure shows the association of BU to a product offering

Association of business unit

Association of business unit to product offering

The following figure shows the association of BU to a price list

Association of business unit to price list

Association of business unit to price list

The business benefit is the ability for multiple business units to have sharing and exclusivity options during modeling market offers. 

Steps to Enable

Refer to the Launch Cloud Service Implementation guide chapters 3 and 4 for setup details on business units.

Access Requirements

  • Communications Catalog Product Manager
  • Communications Catalog Administrator