Mapping Service Specification and Product Specification Attributes

You can now map the characteristics of product specification and service specification using the existing user experience for product specification. Use these mappings to pass values between the product order and service order during fulfillment.

The following patterns of mappings is supported:

  1. Services having 1:1 relationship between product specification and service specification
  2. Services having 1:M relationship between service specification and product specification
  3. Services having 1:M relationship between product specification and service specification

Example - 

  • Service specification is Mobile Messaging CFS.  The characteristics are:
    • ICCID, IMEI, MMSIncoming, MMSOutgoing, SMSIncoming, SMSOutgoing
  • Product Specification is SIM Card PS. The characteristics are:
    • ICCID, IMEI, TN, TN Type
    • Map Mobile Messaging CFS to the SIM Card PS in product service specification user experience.
    • Map the characteristics of product specification.ICCID to service specification .ICCID

The following image shows the mapping.

Edit Mapping

Mapping of characteristics

The following image shows the actual mapping functionality

Mapping Characteristics

Mapping Characteristics

The business benefit of this feature is the ability to map service specification characteristics with product specification characteristics which can be used during fulfillment,

Steps to Enable

You don't need to do anything to enable this feature.

Access Requirements

  • Communications Product Specialist