Access Incidents Closed Due to Inactive User Are Identified with a System Comment

An incident generated by an access control is closed automatically if it involves a user who's no longer active. When this happens, the application inserts a comment in the incident's record explain why the incident was closed. The wording of the comment is, "Incident closed due to user inactive status."

This information helps provide more clarity on why the incident was closed since this is a system close.