Case Type Prioritization
During screening, a single customer may generate multiple events (SAN, PEP, EDD, and so on), and thus create multiple cases. This feature allows you to combine these multiple events into a single case, so investigators can work one case with all pertinent information.
The case type for the single case should be set to the case type of the highest priority.
- SAN
- PRB
- PEP
- EDD
You can also prioritize batch and real-time cases.
Combining multiple events into a single case means investigators are not spending time investigating redundant cases.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
Follow the steps provided in the Oracle Financial Crime and Compliance Management Customer Screening Cloud Service Administration Guide to configure case prioritization.