Case evidence, collaboration, and traceability

Case Flow supports the evidence and collaboration activities that make an investigation reviewable. Users can record comments, associate attachments, create and respond to Requests for Data, view and manage related cases, write narratives and review case audit history. Together, these capabilities provide the working record behind a case decision.

This feature is the case record that supports a defensible outcome. It brings together analyst thoughts, supporting artifacts, related work, requests for information, responses, and audit history of analyst and AI actions so that a reviewer can understand what happened and why. It is particularly important for quality assurance, management review, regulatory examination, and the orderly handoff of a case between users or teams.

• Add comments and attach supporting files to the case record.
• Create Requests for Data, view requests and responses, and allow authorized users to submit responses.
• View related cases and their count to understand connected work.
• Review audit-log entries for the history of case activity.

Steps to enable and configure

• Configure the required page widgets and permissions for comments, attachments, Requests for Data, related cases, and audit visibility.
• Define the evidence and communication standards for each workflow step.

Tips and considerations

• Set clear procedures for Requests for Data, including request ownership, response deadlines, escalation, and closure.
• Use audit history for review and troubleshooting, but ensure the operating process also identifies who is accountable for resolving exceptions.