Syniverse SMS Integration

Use the SMS messaging provider Syniverse as a way of sending SMS messages using HCM Communicate. Syniverse is in addition to the existing SMS Twilio integration, giving you another option and more flexibility.

Utilize this new integration with an active license or contract for Syniverse's SMS services.

Manage SMS Confirguration page

Manage SMS Configuration

Reach out to employees using multiple SMS messaging providers for a seamless customer communication experience.

Steps to Enable

Here’s how the campaign administrator configures the messaging provider:

Before you configure the SMS messaging provider, you need an account with Syniverse.

  1. In the Setup and Maintenance work area, go to:
    • Offering: HCM Communicate
    • Functional Area:  Employee Communications
    • Task: Manage SMS Configuration
  2. Select the option to Enable SMS Communications.
  3. In the Manage SMS Configuration page, click Add.
  4. Enter the basic provider account details.
  5. Enter the message length, which is the maximum number of characters employees can receive as an SMS. If the campaign manager exceeds this character limit, the application won't send the employees any characters exceeding the limit.
  6. Select the Add footer text in all SMS sent by campaign managers option if you want to add text to the end of an SMS. For example, you can add a note about how to unsubscribe from the SMS message. The footer text isn't visible to the campaign manager.
  7. Enter the account details of the provider, Syniverse. Contact Syniverse for more information.
  8. When you set up Syniverse as the provider, try testing the details using the Test Outbound Message button. Enter a mobile number and a message, then navigate to the Syniverse site and view the message.
  9. Click Save and Close.
  10. Activate the account on the Manage SMS Configuration page.

Tips And Considerations

You can have multiple SMS messaging providers, but only 1 active provider.

The Syniverse integration doesn't provide any SMS capabilities or credits through HCM Communicate directly. It connects into your existing Syniverse services.