Identify Email and Phone in Candidate Details

The following fields aren’t visible in the user interface but they’re used to communicate with candidates:

• Communication Email
• Communication Phone

In general, for external candidates, this data is easy to retrieve because candidates usually have a single phone number or a single personal email address. However, some candidates, mainly ex-workers, can have multiple personal email addresses or phone numbers. In such cases, it’s not possible for the report reader to identify which email address or phone number is being used by the system to communicate with the candidates when there are multiple ones.

The following new fields have been added where the candidate’s email address and phone number are exposed. This helps identify which email address or phone number is used to communicate with candidates when they have more than one personal email address or phone number.

• Communication Email
• Communication Country Code
• Communication Area Code
• Communication Phone Number

With this feature, it's easier to know which email address or phone number to use for candidates who have multiple email addresses or phone numbers.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

The fields may be empty. They’re filled only in specific cases and mainly used for external candidates.

When the Communication Email field is empty, it doesn't mean that no email can be sent to candidates. It means that the system will rely on the fall back email, which could be the work email or primary email, depending on the use case.

Internal candidates don’t yet have the possibility to communicate using SMS, thus their communication phone is always empty. This might change in the future, when SMS for internal candidates is used to capture which phone number to use.