Manage Communication Preference in the Application Flows

Candidates can now edit their email addresses and phone numbers during the apply flow. Previously, this could only be done from the candidate profile in self-service.

An edit button now displays next to email and phone fields during the apply flow. Users can click it to edit the information and click Save. A message displays to confirm that the change was made.

Update Email Address

They can cancel their changes by clicking the undo icon.

Use the Undo Icon

They can also change their communication preference by clicking Use for communication next to either Email Address or Phone Number.

This feature provides a better user experience for candidates, because they can easily edit their communication preference, which reduces the time they spend in the apply flow.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

• Brand new candidates can only select one communication method. Returning candidates can select both.

• If a returning candidate edits their communication preference, they'll have to verify immediately that they own the email or phone number using an inline PIN challenge during the apply flow. New candidates verify the communication channel after submitting application.

• Talent Community can only use email as the communication channel.

• If SMS isn’t enabled, email is used as a communication channel in all cases and candidates can't change the preference.