Enhancements to Limit the Volume of Outbound SMS Messages

Manage SMS communications better by limiting the number of outgoing text messages and managing the list of allowed countries to send messages to.

If you’re enabling SMS communications for the first time, you can enable it only if you set limits for outbound SMS messages.

The limits apply to:

  • The maximum number of messages that can be sent per day from Recruiting.
  • The maximum number of messages that can be sent to a candidate per day.
  • The threshold limit of messages across Recruiting, which once reached, will send a warning notification.

When the number of sent messages exceeds any of the above limits, a warning notification is sent to the email configured in the Recruiting Messaging Configuration task.

Note: To enable SMS communications, you must also have an active SMS messaging provider.

Limits for Text Messages section to enable SMS communications and set limits for text messages

Enabling SMS Communications

If you already enabled SMS communications in the past, but didn’t specify SMS limits, you’ll now see predefined limits set based on your past usage. The email to which threshold warning notifications are sent is now populated with a nonworking email address. You must change it to a valid email address to receive the notifications.

If you’ve already enabled SMS communications and have specified SMS limits in the past, those limits will continue to apply.

The other enhancement is the availability of a new profile option ORA_IRC_SMS_ALLOW_LIST, which contains a default list of allowed countries to which you can send SMS messages. If you’re currently sending text messages to countries outside of this list, the messages will no longer be sent. To send messages to these countries, you need to update this profile option value.

These enhancements provide greater protection in managing the SMS communications feature. They help prevent unexpected spikes as well as unauthorized usage of outbound text messages.

Steps to Enable

To update the list of allowed country codes for sending text messages, follow these steps:

  1. In the Setup and Maintenance work area, go to:
  • Offering: Recruiting and Candidate Experience
  • Functional Area: Recruiting and Candidate Experience Management
  • Task: Recruiting and Candidate Experience Profile Option Values
  1. Search for the profile option code, ORA_IRC_SMS_ALLOW_LIST.
  2. In the ORA_IRC_SMS_ALLOW_LIST: Profile Values section, update the Profile Value field by adding or removing country codes, as necessary. This should be a comma-separated list with no spaces between the country codes.
  3. Click Save and Close.

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Key Resources

For details, refer to the technical brief, “Limit the Volume of Outbound SMS Messages in Oracle Recruiting” available on My Oracle Support (DOC ID: 3019750.1).