Moderate Conversations

You can now edit and delete individual self-service conversations using a new tab on the course or specialization details page. This feature lets you to do these actions:

Edit: Modify existing comments, replies, and attachments within the conversation.
Delete: Remove unwanted comments, replies, or attachments.
Create: Generate new comments, replies, and attachments as needed.

Access conversations from Self-Service Conversations tab on Learning Course Details Page

Access Conversations from Self-Service Conversations Tab on Learning Course Details Page

Edit and Delete Options for Self-Service Conversations

Download and Delete Attachment Options

This enhancement streamlines learning administration tasks for more efficient management of self-service interactions.

Steps to Enable

To use this functionality, you need to e nable the Redwood user experience. Users also need the Learning Specialist role.