Benefits Policy Advisor - AI Agent

The Benefits Policy Advisor is your AI-powered digital assistant for company benefits, designed to deliver instant, reliable guidance on your eligibility, plan coverage, and compliance requirements. This digital worker takes the complexity out of benefits by quickly retrieving policy details, and explaining program rules—directly from your company’s own documentation.

Powered by Oracle’s AI Agent framework and advanced large language models (LLMs), the Benefits Policy Advisor interprets your natural language questions and responds with clear, actionable answers tailored to your organization’s policies.

With the Benefits Policy Advisor, you can:

• Instantly access up-to-date company benefits policies for health, dental, vision, retirement, leave, and more
• Get clear explanations of eligibility criteria—know when (and for whom) coverage starts, and what actions are required
• Understand coverage levels, waiting periods, limits, and exclusions in plain language
• Easily comply with documentation or enrollment requirements by receiving step-by-step guidance
• Get answers about coverage during special circumstances (such as leaves, job changes, or dependent events)

Simplifies Benefits Navigation for Employees

• Delivers fast, accurate clarifications on eligibility and coverage, reducing employee confusion and Benefits Representative support requests.

Supports Compliance and Reduces Risk

• Guides users through company-specific requirements, minimizing accidental non-compliance and eligibility mistakes.

Boosts Employee Satisfaction and Confidence

• Empowers employees to make informed decisions about their benefits, increasing engagement and peace of mind.

Reduces Benefits Representative Administrative Burden

• Automates routine benefits inquiries, allowing HR teams to focus on strategic benefits planning and personalized support.

Ensures Policy Alignment

• Pulls directly from current company documents, guaranteeing that employees receive the most accurate, policy-backed answers.

Accessible Anytime with Natural Language:

• Offers a conversational, always-available assistant that responds in plain language—simple to use from anywhere, at any time, and no training required.

Steps to Enable

• Your environment must have the appropriate services for Oracle Applications Platform deployed. For more information, see FAQ2521 on My Oracle Cloud Support. 
• Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes, and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.

• To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.

• You need to configure security to use this feature. See the Access Requirements section.

To learn how to use this feature, see How do I use Benefits AI Agents? 

Key Resources

• Explore AI Agents for Oracle Fusion Cloud Applications
• How do I use AI Agent Studio?
• How do I set up AI Agents for Redwood pages? 
• How do I set up AI Agents in Redwood Benefits pages?

Access Requirements

The agents you can view depend on the roles and privileges assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator.