Order Failure Notifications

In this release, we added a notification system that notifies Commerce Merchant Administrators in the event of a recurring order submission failure caused by integration errors like tax processor failure. It is intended for merchant administrators to diagnose configuration or integration issues and it’s never sent to shoppers.

This feature is intended to keep merchants well informed about issues that may arise during the checkout process of their Oracle Commerce storefronts. This will allow merchants to proactively address integration issues, minimizing potential revenue loss and enhancing customer satisfaction by ensuring a seamless checkout experience.

Steps to Enable

Merchants can subscribe to this notification by either email or event webhook.

Steps to enable Order Failure Notification Email:

  1. On Admin UI, Click Settings.
  2. Select Email Settings.
  3. Select Order Failure Notification email type.
  4. Fill in From Email and From Name and check Enable checkbox (the contents of the from email and from name don’t affect the notification).
  5. Click Save.
  6. After enabling this email type on Admin UI, merchants need to configure a recipient email address to start receiving notifications. This can be done using the new updateOrderFailureEmailSettings endpoint. E.g.:

URL: /ccadminui/v1/merchant/orderFailureEmailSettings

Payload:

{

"emailRecipientAddresses": [

"Test-1@example.com",

"Test-Oracle@example.com",

"jhon.doe@example.com"

]

}

Steps to enable Order Failure Notification Event Webhook:

  1. On Admin UI, Click Settings.
  2. Select Web APIs.
  3. On Event APIs section select Order Failure Notification (both production and preview).
  4. Configure a URL where you want to receive this notification on and click Save.