Automated Cancel Request for Oracle Commerce Cloud Rejected Renewals

Beginning in Oracle CPQ 25C, CPQ will generate automated cancellation requests to Oracle Subscription Management when a renewal quote is rejected in the OCC Self-Service Portal. The cancellation request cancels the CPQ quote line, associates the cancellation reason to the request, and updates the Oracle Subscription Management renewal subscription line.

This feature automates the cancellation of rejected Renewals in a self-service flow.

Steps to Enable

Refer to the Oracle CPQ Administration Online Help > Integrations > Oracle Integrations > Commerce Cloud > Self-Service Portal: Enable Automated Cancel Request for OCC Rejected Renewals when this feature is generally available in Oracle CPQ Update 25C.