Define Channel Revenue Management Users as Workers

Define Channel Revenue Management users as workers to support supervisor-based approvals. Users can view, search, and assign owners to supplier and customer programs, supplier and customer claims, and supplier adjustments based on name and email address.

This release mandates owners as HCM workers.

Claim Owner List of Values

Program Owner List of Values

Search by Owner Name or Email

This feature:

Supports supervisor-based BPM approvals.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Order Management

Run the Validate Channel Owner Data process to report on owners who aren't HCM workers. Leave the Owner User Name parameter blank to identify all owners who aren't HCM workers.

Ensure all owners are HCM workers.

Create minimal HCM workers via Navigator > My Team > Users and Roles > Create, if you aren't licensed for HCM.

Tips And Considerations

Before this release, the application displays a warning message when you navigate to a claim, program, or adjustment if the owner wasn't set up as an HCM worker.

Key Resources

For more information, refer to the Scheduled Processes for SCM guide > Order Management Scheduled Processes > Channel Revenue Management > Validate Channel Owner Data.

For more information, refer to the Securing SCM guide > Application User Management > Create Users.

For more information on creating a minimal HCM worker, refer to the Securing HCM guide > Create Oracle HCM Cloud Users Using the Create User Task.

Access Requirements

Users who are assigned a configured job role that contains this privilege can run the scheduled process:

Validate Channel Owner Data (CJM_VALIDATE_CHANNEL_OWNER_DATA_PRIV)

This privilege was available before this update.

Users who are assigned a configured job role can create HCM workers:

Human Resources Specialist job role

This role was available before this update.