New Features for Approvals Work Area
You can request information about an approval in the Details page. Select Actions > Request Information, and either accept the default, the submitter, or select another user from the drop-down, then enter a message and click Request.
When you receive a request for information, you can reply to it or withdraw the task from the Approvals Tasks or Details page. Click the Request icon in the Approvals Tasks list to view and reply to the message.
You can also reassign your tasks in the Details page. Click the Reassign icon, select a user from the drop-down, optionally enter a message, then click Reassign.
The new Approvals work area functionality provides improved navigation to approval details and the ability to reassign and ask and answer questions about approvals.
Steps to Enable
These features are available automatically, but in order for the User drop-down to work when requesting information or reassigning from the Details page, you need to enable the Oracle Search for workers list of values (see the Oracle Search for Workers List Of Values section).
Tips And Considerations
The Workers List of Values is only available for workers. If you attempt to assign a task to a non-eligible worker, you will get an error. If a task needs to be assigned to a user account that's not a worker, the action will need to be taken from Business Process Management (BPM).
Key Resources
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Set Up Oracle Search for List of Values (see the Oracle Search for Workers List Of Values section)