Custom Icons for Favorites in BrowserUI

Customize the favorite knowledge article icons to whatever suits your users. By default the icon used for Recent Items (at the top right of the screen) and for favorite knowledge articles is the same star icon.  This enhancement lets you take control over all of the favorite knowledge article icons to eliminate any possible confusion.  This screen capture is showing a square box with a down arrow for opening the favorite knowledge panel but it could be any icon you like.

This screen capture is showing a square box with a down arrow for opening the favorite knowledge panel but it could be any icon you like.

Business Benefit:

Allow for the icon to be distinguishable from the Browser User Interface Recent Items icon.

Steps to Enable

  1. Select or create icons for Adding Favorite, Removing Favorite, and the icon that toggles visibility of the favorite articles panel.  All of these icons should be 16x16px.
  1. Upload each of the images to a hosted location.KB article explains how to make a WebDav connection to Customer Portal using CyberDuck.
  1. Create the text-based configuration settings with the exact names (keys) in the description below. Note that each configuration setting can be interface-specific or sitewide.
Icon Configuration Key Where this Icon is used
Adding favorite CUSTOM_CFG_BUI_OKCS_ADD_FAV_ICON
  • Search
  • Browse
  • Favorites
  • Subscriptions
  • Recommendations
  • Linked answers
  • Answer details
Removing favorite CUSTOM_CFG_BUI_OKCS_REMOVE_FAV_ICON
  • Search
  • Browse
  • Favorites
  • Subscriptions
  • Recommendations
  • Linked answers
  • Answer details
Side panel toggle CUSTOM_CFG_BUI_OKCS_SIDE_PANEL_FAV_ICON Right-side panel which shows the list of favorite articles.
  1. Logout and login to Browser UI to see the changes!