Agent Browser UI: Additional Canned Transactions to Purge

Administrators can now enable the purging of additional contact and incident transaction types.

It includes the following transactions:

Incident transactions:

• TRANS_CREATED
• TRANS_ESCALATED
• TRANS_RULE_FORWARD
• TRANS_SENT
• TRANS_FATTACH_PURGE

Contact transactions:

• TRANS_CREATED
• TRANS_MOVE
• TRANS_OPT_IN
• TRANS_EMAIL_INVALID_CHANGED
• TRANS_PASSWORD
• TRANS_EMAIL_CHANGED
• TRANS_EMAIL_ALT1_CHANGED
• TRANS_CITY_CHANGED
• TRANS_COUNTRY_CHANGED
• TRANS_POSTAL_CHANGED
• TRANS_PROV_CHANGED
• TRANS_STREET_CHANGED

Supported Incident Transactions to Purge

Business Benefit:

Minimize the size of data sets for efficiency and simplifies the data.

Steps to Enable

You don't need to do anything to enable this feature.